Globalkom Online
Customer Experience and Contact Center
Globalkom is a boutique BPO company that provides customer experience and contact center services for the insurance and healthcare sectors, known for its 24/7 support and superior service quality.
Size
Public
Mission
To provide high-quality, flexible, and round-the-clock customer support as an alternative to traditional outsourcing.
About
Globalkom offers customer experience and contact center services along with sales and lead-generation services for clients in the insurance and healthcare sectors. The company operates using a modern, distributed delivery model and supports clients across various industries.
It is recognized for its reliable and friendly support, with a commitment to exceptional results and a skilled talent pool that ensures high-quality service delivery.
Services
Globalkom provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and claims processing. These services cover multiple channels including calls, chats, and social media, and are tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Billing & Invoicing
Industries Served
The company serves clients in the insurance and healthcare sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Globalkom is known for its 24/7 support and superior service quality, offering clients a dedicated team that works exclusively for them. Its approach includes meticulous agent selection and customized training, which help deliver consistency and exceptional results at scale.
Delivery Footprint
Headquartered in Belgrade, Serbia, the company operates using a modern, distributed delivery model. It serves clients across various regions, with teams working in flexible environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Globalkom Online
?
Globalkom Online specializes in delivering customer experience and contact center solutions. Their services encompass a wide range of offerings, including inbound customer support, outbound telesales and retention, claims processing, social media customer care, live chat and messaging support, email support, as well as billing and invoicing. This comprehensive service suite is designed to meet the diverse needs of clients across various industries, ensuring a high-quality customer interaction experience.
What additional services does
Globalkom Online
provide?
In addition to its core customer experience and contact center services, Globalkom Online offers a range of supplementary services such as sales and lead-generation capabilities, along with back-office operations. This extended service portfolio enhances their ability to support clients comprehensively, addressing both customer-facing and operational needs.
When was
Globalkom Online
founded?
Globalkom Online was established in 2023, making it a relatively new player in the BPO industry. Despite its recent inception, the company aims to carve out a niche by providing high-quality, flexible, and round-the-clock customer support as an alternative to traditional outsourcing methods.
What industry verticals does
Globalkom Online
serve?
Globalkom Online primarily serves clients in the Insurance and Healthcare & Life Sciences sectors. This focus allows the company to tailor its services to meet the specific regulatory and operational needs of these industries, ensuring compliance and efficiency in service delivery.
What delivery model does
Globalkom Online
offer?
How many employees and/or seats does
Globalkom Online
have?
Can
Globalkom Online
be considered a good service provider for startups?
Globalkom Online can be a suitable service provider for startups, especially those in the insurance and healthcare sectors. With its modern, distributed delivery model and commitment to high-quality customer support, startups can benefit from tailored solutions that grow alongside their needs. The company's flexible service offerings allow startups to scale their customer interactions without the burden of extensive upfront investment.
Can
Globalkom Online
be considered a good service provider for SMBs?
For small and medium businesses, Globalkom Online presents an appealing service option due to its scalable solutions and diverse service portfolio. The company’s dedication to providing personalized customer support can help SMBs enhance their customer relationships and operational efficiency, making it easier for them to compete in their respective markets.
Can
Globalkom Online
be considered a good service provider for enterprises?
Globalkom Online is well-positioned to serve enterprises and large companies thanks to its commitment to superior service quality and reliable support. The company's approach includes a meticulous selection of agents and customized training, which ensures consistency and exceptional results at scale, making it an ideal partner for larger organizations seeking advanced customer experience solutions.
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