Globaldial Services Pvt Ltd specializes in delivering customer experience and contact center solutions. Their offerings include various forms of inbound customer support, outbound telesales and retention services, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, and consulting services focused on customer experience and journey mapping, along with sales enablement content to enhance client operations.

Globaldial Services Pvt Ltd was established in 2014, marking nearly a decade of operation in the outsourcing industry as of 2024. Since its inception, the company has focused on providing innovative solutions aimed at helping businesses achieve their objectives through effective outsourcing strategies.

The company serves a diverse range of industries including Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, and Technology & SaaS. This broad industry focus allows Globaldial to tailor its services to meet the specific needs of various sectors, ensuring effective support and enhanced customer experiences.

Globaldial Services Pvt Ltd employs an offshore delivery model to provide its services. This approach involves operating from locations outside the client's primary market, allowing the company to deliver cost-effective solutions while maintaining high standards of service quality. By leveraging remote teams, Globaldial can effectively meet the diverse needs of its international clientele.

Globaldial Services Pvt Ltd operates with a workforce comprising between 11 to 50 employees. This size allows the company to maintain a personalized approach to client service while still being agile enough to adapt to the varying demands of its customers.

For small and medium businesses, Globaldial Services Pvt Ltd presents a compelling option due to its scalable service offerings and personalized approach. The company's ability to provide extensive customer support and back-office operations enables SMBs to enhance their customer engagement and operational efficiency, ultimately supporting their growth objectives.

While Globaldial Services Pvt Ltd primarily caters to a diverse range of clients, including SMBs and startups, its capabilities may also extend to larger enterprises. The company's emphasis on innovative outsourcing solutions and its experience in multiple industries positions it as a reliable partner for organizations seeking to improve operational efficiencies and customer experiences. However, larger enterprises might require more extensive resources and specialized solutions that could be outside the typical offerings of a mid-sized company.