Globalbilgi (Turkey)
Customer Experience and Contact Center
Globalbilgi is a leading telecommunications outsourcing company that provides customer experience and contact center solutions for finance, retail, and telecommunications, known for its innovative digital technologies and extensive workforce.
Size
5K-10K
Public
1m-10m
Mission
To create unique and value-driven customer experiences through deep industry expertise and innovative digital solutions.
About
Globalbilgi offers customer experience and contact center solutions along with back-office operations for clients in finance, insurance, retail, and telecommunications. The company operates using an onshore, nearshore, and offshore model and supports clients across Turkey and Ukraine.
It is recognized for its commitment to employee development, with a skilled workforce trained in both technical expertise and customer service excellence that ensures high-quality interactions.
Services
Globalbilgi provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, and social media customer care. These services cover various channels, including voice, email, and digital platforms, and are tailored to support clients' needs for enhanced customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Customer & Marketing Analytics
Lead Research & List Building
Automation & RPA Enablement
Industries Served
The company serves clients in finance, insurance, retail, telecommunications, and energy sectors. It has experience supporting over 80 international clients with services aligned to industry-specific requirements and technology platforms such as Robotic Process Automation and Speech Analytics.
Unique Stregths
Globalbilgi is known for its innovative digital solutions and value-driven customer experiences, offering clients a strategic partnership that allows them to focus on core business functions. Its approach includes a strong emphasis on employee training and development, ensuring a skilled and committed customer service team that delivers consistency at scale.
Delivery Footprint
Headquartered in Istanbul, Turkey, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Turkey and Ukraine, with teams working in hybrid environments depending on client needs.
Certifications
ISO
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Energy & Utilities
Telecommunications & Media
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Globalbilgi (Turkey)
?
Globalbilgi specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their offerings include a range of sub-services such as inbound customer support, tier 1 and tier 2 technical support, social media customer care, customer experience consulting, quality assurance, customer analytics, lead research, and automation services. This comprehensive suite is designed to enhance customer interactions while ensuring operational efficiency for their clients.
What additional services does
Globalbilgi (Turkey)
provide?
In addition to their primary offerings in customer experience and contact center solutions, Globalbilgi provides valuable back-office operations. This extension of services allows them to support clients with essential administrative tasks, thereby enhancing overall operational efficiency and allowing businesses to focus on their core activities.
When was
Globalbilgi (Turkey)
founded?
Globalbilgi was established in 1999, which means the company has been in operation for 25 years as of 2024. Since its inception, it has grown to become a prominent player in the customer experience and contact center sector in Turkey.
What industry verticals does
Globalbilgi (Turkey)
serve?
Globalbilgi serves a diverse range of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, Logistics, Transport & Supply-Chain, Energy & Utilities, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Globalbilgi (Turkey)
offer?
Globalbilgi employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore refers to services provided within the same country as the client, nearshore involves services from neighboring countries, and offshore indicates operations conducted from a distant country. This multi-faceted delivery approach enables Globalbilgi to meet diverse client needs while optimizing costs and resources.
How many employees and/or seats does
Globalbilgi (Turkey)
have?
Globalbilgi employs between 5,000 and 10,000 individuals, making it a significant player in the BPO sector. This sizable workforce is well-equipped to handle a variety of customer experience and support functions, ensuring that they can deliver high-quality service at scale.
Can
Globalbilgi (Turkey)
be considered a good service provider for startups?
Can
Globalbilgi (Turkey)
be considered a good service provider for SMBs?
Can
Globalbilgi (Turkey)
be considered a good service provider for enterprises?
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