Global Teleforce Ltd
Customer Experience and Contact Center
Global TeleForce is a BPO company that provides customer experience and contact center solutions for technology, telecommunications, banking, healthcare, and retail sectors, known for its tailored outsourcing services and global presence.
Size
1-10
Private
1m-10m
Mission
To provide businesses with greater flexibility, efficiency, and a competitive edge through customized solutions.
About
Global TeleForce offers customer experience and contact center solutions along with back-office operations for clients in technology, telecommunications, banking, healthcare, and retail. The company operates using an offshore delivery model and supports startups to multinational corporations.
It is recognized for its customized outsourcing solutions, with a strong commitment to enhancing business flexibility and operational efficiency.
Services
Global TeleForce provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, live chat and messaging support, email support, and data entry. These services cover various channels and are tailored to support businesses in enhancing their operational efficiency and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in technology, telecommunications, banking and financial services, healthcare and life sciences, and retail and e-commerce. It has experience supporting startups and multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global TeleForce is known for its commitment to delivering customized outsourcing solutions that drive business growth and resilience. Offering clients significant cost savings and fast deployment, its approach includes leveraging AI and automation tools to improve service delivery and operational efficiency.
Delivery Footprint
Headquartered in Melbourne, Australia, the company operates using an offshore delivery model. It serves clients across Australia, the Philippines, and Hong Kong, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Global Teleforce Ltd
?
Global Teleforce Ltd specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support, outbound telesales and retention efforts, live chat and messaging support, email assistance, as well as data entry and data processing. This extensive range of services is designed to enhance operational efficiency and elevate customer engagement for businesses across various sectors.
What additional services does
Global Teleforce Ltd
provide?
In addition to its primary offerings, Global Telesourcing provides finance and accounting services, expanding its portfolio to support clients with essential business functions beyond IT. This additional capability demonstrates the company's commitment to addressing a broader range of customer needs.
When was
Global Teleforce Ltd
founded?
Global Teleforce Ltd was established in 2012, marking over a decade of delivering tailored outsourcing solutions. Since its inception, the company has focused on providing exceptional customer experience and contact center services, adapting to the evolving needs of clients in diverse industries.
What industry verticals does
Global Teleforce Ltd
serve?
Global Teleforce Ltd serves a variety of industries, including Technology & SaaS, Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, and Retail & e-Commerce. Their extensive experience allows them to cater to both startups and multinational corporations, ensuring that their services meet the specific requirements of each sector.
What delivery model does
Global Teleforce Ltd
offer?
Global Teleforce Ltd employs an offshore delivery model, meaning that their services are provided from locations outside of the client's country, allowing for greater flexibility and cost-effectiveness. This approach enables the company to leverage skilled talent in various regions while ensuring that clients receive high-quality support tailored to their unique needs.
How many employees and/or seats does
Global Teleforce Ltd
have?
Global Teleforce Ltd operates with a small team of between 1 to 10 employees. This compact workforce allows the company to maintain a personalized approach to client relationships, ensuring that they can deliver customized solutions efficiently.
Can
Global Teleforce Ltd
be considered a good service provider for startups?
Global Teleforce Ltd is well-suited to serve startups, thanks to its flexible service offerings and commitment to tailored solutions. The company's experience in supporting businesses from inception through growth stages means they understand the unique challenges that startups face. Their offshore delivery model also provides startups with access to cost-effective solutions, allowing them to focus on scaling their operations without overwhelming overhead costs.
Can
Global Teleforce Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Global Teleforce Ltd presents a valuable service option. The company's customized solutions and commitment to operational efficiency can significantly support the growth of SMBs, helping them enhance customer engagement and streamline their processes. With a range of services designed to meet diverse needs, Global Teleforce Ltd offers the flexibility and scalability that small and medium enterprises require to thrive in competitive markets.
Can
Global Teleforce Ltd
be considered a good service provider for enterprises?
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