Global Site Sourcing
Customer Experience and Contact Center
Global Sources is a Hong Kong-based B2B media company that provides customer experience and contact center solutions for retail and e-commerce, known for its extensive network of suppliers and buyers.
Size
over-10K
Private
under-1m
Mission
About
Global Sources offers customer experience and contact center solutions along with online marketplaces and trade shows for clients in retail and e-commerce. The company operates using an offshore model and supports international buyers and suppliers.
It is recognized for its long-standing history in global trade facilitation, with a focus on connecting businesses through various channels including trade shows and industry publications.
Services
Global Sources provides customer experience and contact center solutions supported by online marketplaces and trade shows. These services cover various channels, including trade exhibitions and exclusive sourcing events, and are tailored to support the needs of international buyers and suppliers.
Capabilities
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Industries Served
The company serves clients in retail and e-commerce. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global Sources is known for its extensive network and experience in facilitating global trade, offering clients a comprehensive platform for sourcing and connecting with suppliers. Its approach includes organizing major trade shows and publishing industry-specific publications, which help deliver valuable insights and opportunities.
Delivery Footprint
Headquartered in Hong Kong, the company operates using an offshore delivery model. It serves clients across Asia, the United States, Europe, and other international markets, with teams facilitating connections between buyers and suppliers worldwide.
Certifications
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Verticals
Retail & e-Commerce
Clients
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What's the main service provided by
Global Site Sourcing
?
Global Site Sourcing specializes in providing customer experience and contact center solutions tailored for clients primarily in the retail and e-commerce sectors. The company enhances its service offerings by incorporating online marketplaces and hosting trade shows, which facilitate connections between international buyers and suppliers. Their comprehensive approach ensures that businesses receive the necessary support across various channels to meet their specific needs.
What additional services does
Global Site Sourcing
provide?
In addition to their primary finance and accounting services, Global Staff Connections Inc offers a wider array of business support services. These include HR recruitment and payroll, customer experience and contact center solutions, marketing operations, as well as IT infrastructure and managed services. This extended portfolio enables them to provide comprehensive support across various operational areas, helping clients streamline their processes.
When was
Global Site Sourcing
founded?
Global Site Sourcing was established in 2008, marking over 15 years of operation in the business process outsourcing sector. Since its inception, the company has focused on delivering exceptional customer experience and contact center solutions, evolving alongside the changing landscape of global trade.
What industry verticals does
Global Site Sourcing
serve?
Global Site Sourcing serves clients in the Retail & e-Commerce verticals. This focus allows the company to align its services with the unique requirements and technological demands of businesses operating within these dynamic industries.
What delivery model does
Global Site Sourcing
offer?
Global Site Sourcing employs an offshore delivery model, which means that their services are provided from a different country than where their clients are based. This approach enables the company to leverage cost efficiencies while still delivering high-quality customer experience and contact center solutions, allowing them to connect effectively with international buyers and suppliers.
How many employees and/or seats does
Global Site Sourcing
have?
Global Site Sourcing boasts a workforce of over 10,000 employees, highlighting its capacity to manage significant client demands and provide extensive support across its services. This substantial size positions the company well to handle diverse projects and customer needs efficiently.
Can
Global Site Sourcing
be considered a good service provider for startups?
For startups, Global Site Sourcing can be a viable service provider, particularly given its extensive experience in customer experience and contact center solutions. The company's ability to operate offshore allows startups to benefit from cost-effective services while still accessing high-quality support tailored to their specific needs. However, startups should assess their unique requirements and ensure that Global Site Sourcing's offerings align with their growth strategies.
Can
Global Site Sourcing
be considered a good service provider for SMBs?
Global Site Sourcing is well-suited for small and medium businesses, thanks to its scalable service offerings and experience in the retail and e-commerce sectors. The company's offshore delivery model provides SMBs with the flexibility to access high-quality customer support without the substantial overhead costs associated with onshore services. This makes them an attractive option for SMBs looking to enhance their customer engagement and operational efficiency.
Can
Global Site Sourcing
be considered a good service provider for enterprises?
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