Global Services Bulgaria Jsc
Customer Experience and Contact Center
Global Services Bulgaria JSC is a leading outsourcing firm that provides customer experience and contact center services for various sectors, known for its commitment to quality and professionalism.
Size
11-50
Private
Mission
About
Global Services Bulgaria JSC offers customer experience and contact center services along with business process outsourcing solutions for clients in diverse industries. The company operates using an onshore and nearshore model and supports clients across Bulgaria and Europe.
It is recognized for its extensive service portfolio and high standards of quality, with a strong emphasis on customer support and technical assistance.
Services
Global Services Bulgaria JSC provides customer experience and contact center services supported by business process outsourcing solutions. These services include inbound customer support, technical support (Tier 1/2), and outbound telesales and retention. They are tailored to support various client needs across multiple communication channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Industries Served
The company serves clients in various sectors, focusing on general business support services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Global Services Bulgaria JSC is known for its commitment to quality and professionalism, offering clients reliable and tailored support. Its approach includes maintaining high standards of service delivery, which helps ensure consistency and satisfaction across its operations.
Delivery Footprint
Headquartered in Sofia, Bulgaria, the company operates using an onshore and nearshore delivery model. It serves clients across Bulgaria and Europe, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Global Services Bulgaria Jsc
?
Global Services Bulgaria Jsc specializes in providing customer experience and contact center services, complemented by a comprehensive suite of business process outsourcing solutions. Their offerings encompass inbound customer support, technical support at Tier 1 and Tier 2 levels, as well as outbound telesales and retention services. This diverse array of services is designed to meet various client needs across multiple communication channels, ensuring effective and efficient customer interactions.
What additional services does
Global Services Bulgaria Jsc
provide?
When was
Global Services Bulgaria Jsc
founded?
Global Services Bulgaria Jsc was established in 2006, which marks its presence in the industry for over 17 years. Since its inception, the company has developed a strong reputation for delivering high-quality customer support and technical assistance to clients in Bulgaria and beyond.
What industry verticals does
Global Services Bulgaria Jsc
serve?
What delivery model does
Global Services Bulgaria Jsc
offer?
Global Services Bulgaria Jsc employs both onshore and nearshore delivery models. Onshore refers to services provided within the same country as the client, while nearshore involves operations in neighboring countries. This approach allows the company to maintain close proximity to its clients, facilitating effective communication and operational efficiency while leveraging regional advantages.
How many employees and/or seats does
Global Services Bulgaria Jsc
have?
The workforce at Global Services Bulgaria Jsc comprises between 11 and 50 employees. This size allows the company to maintain a close-knit team that focuses on delivering high-quality services while being agile enough to adapt to the varying needs of their clients.
Can
Global Services Bulgaria Jsc
be considered a good service provider for startups?
Global Services Bulgaria Jsc can be a suitable service provider for startups, particularly because of its flexibility and the tailored support it offers. With a small to medium-sized workforce, the company can provide personalized attention and adapt to the unique challenges that startups face, making it easier for new businesses to navigate their early stages effectively.
Can
Global Services Bulgaria Jsc
be considered a good service provider for SMBs?
For small and medium businesses, Global Services Bulgaria Jsc presents a compelling option due to its scalable service offerings and commitment to quality. The company's ability to provide a range of customer support services ensures that SMBs can find solutions that fit their specific needs, helping them grow and maintain operational efficiency as they expand.
Can
Global Services Bulgaria Jsc
be considered a good service provider for enterprises?
While Global Services Bulgaria Jsc is well-equipped to serve small to medium-sized businesses with its flexible offerings, it may not be the best fit for large enterprises seeking extensive scalability or sophisticated service portfolios. Large organizations often require robust systems and resources that can manage complex operations at scale, which may exceed the capabilities of a smaller company like Global Services Bulgaria Jsc.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.