Global Services
Customer Experience and Contact Center
Global Services BPO is a full-service outsourcing provider that delivers customer experience and contact center solutions for telecommunications, retail, and e-commerce, known for its advanced technology and skilled workforce.
Size
Private
Mission
About
Global Services BPO offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and appointment setting for clients in telecommunications, retail, and e-commerce. The company operates using an offshore and nearshore delivery model and supports businesses seeking cost-effective outsourcing solutions.
It is recognized for its low attrition rate and commitment to client-centric strategies, with a talented team dedicated to maximizing return on investment (ROI) for clients.
Services
Global Services BPO provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and appointment setting. These services cover various channels, including phone, email, and web chat, and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Order Management & Fulfilment
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, retail, and e-commerce. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer interaction.
Unique Stregths
Global Services BPO is known for its advanced technology and skilled workforce, offering clients cost-effective solutions that enhance service quality. Its approach includes a culture of empowerment and ongoing training for employees, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Las Vegas, Nevada, the company operates using an offshore and nearshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse business needs.
Certifications
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Verticals
Telecommunications & Media
Retail & e-Commerce
Clients
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What's the main service provided by
Global Services
?
Global Services specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, appointment setting, order management and fulfillment, as well as customer and marketing analytics. These services are designed to enhance client engagement and operational efficiency across various communication channels, such as phone, email, and web chat.
What additional services does
Global Services
provide?
When was
Global Services
founded?
Global Services was established in 2013, making it 11 years old as of 2024. Since its inception, the company has focused on delivering high-quality customer experience solutions, leveraging advanced technology and a skilled workforce to meet the evolving needs of its clients.
What industry verticals does
Global Services
serve?
Global Services caters to clients in several key industries, specifically Telecommunications & Media, Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the unique requirements and challenges faced by businesses in these sectors.
What delivery model does
Global Services
offer?
Global Services employs both offshore and nearshore delivery models to offer its services. Offshore refers to operations conducted in a different country, typically where labor costs are lower, while nearshore involves services provided in nearby countries. This dual approach allows the company to optimize cost-effectiveness while maintaining quality service delivery for its clients across various geographical locations.
How many employees and/or seats does
Global Services
have?
Can
Global Services
be considered a good service provider for startups?
Global Services can be a suitable partner for startups, particularly those looking for cost-effective outsourcing solutions. Their focus on enhancing customer experience through tailored services such as inbound support and appointment setting can help new businesses establish a solid customer base. Additionally, their skilled workforce and commitment to client-centric strategies can provide the necessary support for startups aiming to grow quickly in competitive markets.
Can
Global Services
be considered a good service provider for SMBs?
Small and medium-sized businesses can greatly benefit from the services offered by Global Services. With a diverse range of customer support solutions, the company is well-equipped to scale its offerings according to the unique needs of SMBs. Their experience across various industries, combined with a flexible delivery model, enables them to provide reliable support that fosters growth and enhances operational efficiency for businesses of all sizes.
Can
Global Services
be considered a good service provider for enterprises?
Global Services is a strong contender for enterprises and large companies seeking reliable outsourcing solutions. With a robust service portfolio that includes advanced customer experience management, the company is capable of handling sophisticated requirements at scale. Their established offshore and nearshore delivery models ensure that they can meet the demands of large organizations while maintaining high-quality standards and operational efficiency.
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