Global Response
Customer Experience and Contact Center
Global Response is a leading BPO provider that offers customer experience and contact center services for various industries, known for its omnichannel support and commitment to brand enhancement.
Size
501-1K
Private
50m-100m
Mission
To enhance brand experiences through quality customer care and continuous improvement strategies.
About
Global Response offers customer experience and contact center services along with technical support and multilingual support for clients in automotive, healthcare, retail, and more. The company operates using an onshore model and supports clients across the United States and globally.
It is recognized for its brand-focused approach, with a dedicated team of Brand Specialists committed to delivering exceptional customer experiences across multiple channels.
Services
Global Response provides customer experience and contact center services supported by technical support and multilingual capabilities. These services cover omnichannel contact solutions, including inbound customer support, technical support (Tier 1/2), and customer satisfaction management, tailored to enhance brand experiences and meet diverse client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Customer & Marketing Analytics
Industries Served
The company serves clients in automotive, healthcare, retail, e-commerce, and more. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms, ensuring high customer satisfaction and engagement.
Unique Stregths
Global Response is known for its commitment to building partnerships with top brands, offering clients customized solutions that emphasize accountability and flexibility. Its approach includes a team of trained Brand Specialists who deliver high-quality service, ensuring consistency and excellence in customer interactions.
Delivery Footprint
Headquartered in Margate, Florida, the company operates using an onshore delivery model. It serves clients across the United States and has additional locations in Michigan and Wisconsin, with teams working in hybrid environments to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Energy & Utilities
Education & EdTech
Travel Hospitality & Leisure
Clients
US military branches
US Air Force
What's the main service provided by
Global Response
?
Global Response specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer multilingual support and customer and marketing analytics, all designed to enhance brand experiences and meet diverse client needs.
What additional services does
Global Response
provide?
When was
Global Response
founded?
Established in 1974, Global Response has been in operation for approximately 50 years. This long-standing presence in the industry reflects their commitment to evolving and adapting to the changing landscape of customer service and support.
What industry verticals does
Global Response
serve?
Global Response serves a wide array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Energy & Utilities, Education & EdTech, and Travel, Hospitality & Leisure. Their diverse expertise allows them to tailor solutions that meet the specific requirements of various sectors.
What delivery model does
Global Response
offer?
Global Response utilizes an onshore delivery model, which means that their services are primarily provided from within the United States. This approach allows for closer alignment with clients and better control over service quality, as teams operate in a domestic environment that fosters effective communication and collaboration.
How many employees and/or seats does
Global Response
have?
Global Response employs between 501 and 1,000 individuals, positioning them as a mid-sized company. This workforce size enables them to maintain a strong focus on customer service while also being agile enough to adapt to the needs of their clients.
Can
Global Response
be considered a good service provider for startups?
Global Response could be a suitable service provider for startups, particularly those seeking reliable customer support solutions. With their extensive experience in various industries and a range of services designed to enhance customer interactions, startups can benefit from their expertise in establishing strong brand experiences from the outset.
Can
Global Response
be considered a good service provider for SMBs?
For small and medium businesses, Global Response offers a compelling combination of scalable services and industry knowledge. Their ability to provide customized support solutions ensures that SMBs can access the same high-quality customer care as larger enterprises, helping them grow and compete effectively in their respective markets.
Can
Global Response
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.