Global Remote Services
Customer Experience and Contact Center
Global Remote Services (GRS) is a leading BPO provider that provides multilingual contact center services for blue-chip multinational companies, known for its extensive industry experience and commitment to quality.
Size
201-500
Private
1m-10m
Mission
About
Global Remote Services (GRS) offers multilingual contact center services along with back-office operations and IT infrastructure support for clients in healthcare, technology, and telecommunications. The company operates using an onshore, nearshore, and offshore delivery model and supports global organizations.
It is recognized for its ISO 9001:2015 and ISO 27001:2022 certifications, with a strong emphasis on tailored solutions and employee development that drive operational success.
Services
Global Remote Services (GRS) provides multilingual contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical assistance, data entry, and outbound telesales, delivered across various channels. Each solution is customized to meet the unique needs of clients, ensuring operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Order Management & Fulfilment
Quality Assurance & Monitoring
Process Assessment & Transition Management
Employee Helpdesk
Campaign Management
Content Moderation
Industries Served
The company serves clients in healthcare, technology, and telecommunications. It has extensive experience supporting blue-chip multinational companies with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and support.
Unique Stregths
Global Remote Services is known for its long-standing industry presence and commitment to quality, offering clients a robust operational framework backed by ISO certifications. Its approach includes a collaborative, hands-on methodology that fosters strong partnerships and ensures alignment with client objectives, optimizing service delivery.
Delivery Footprint
Headquartered in Romania, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Europe, Africa, and beyond, with teams working in flexible environments tailored to client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Clients
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What's the main service provided by
Global Remote Services
?
Global Remote Services specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide array of services including inbound customer support, technical assistance across tier 1 and tier 2 levels, and multilingual support. Additionally, they provide outbound telesales, data entry and processing, order management, quality assurance, and employee helpdesk services. This diverse portfolio is designed to meet the unique needs of clients, ensuring operational efficiency and high levels of customer satisfaction.
What additional services does
Global Remote Services
provide?
When was
Global Remote Services
founded?
Founded in 2004, Global Remote Services has been a significant player in the BPO industry for nearly 20 years. The company has established itself in the market by focusing on quality service delivery and innovation, catering to clients' needs across various sectors.
What industry verticals does
Global Remote Services
serve?
Global Remote Services operates primarily within the healthcare & life sciences, technology & SaaS, and telecommunications & media sectors. This industry focus enables the company to tailor its services to meet the specific demands and regulatory requirements of these fields, ensuring that clients receive specialized support.
What delivery model does
Global Remote Services
offer?
Global Remote Services employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore delivery involves providing services from within the same country as the client, while nearshore means services are delivered from a neighboring country, allowing for easier communication and collaboration. Offshore delivery refers to providing services from countries that are further away, often resulting in cost efficiencies. This multi-layered approach allows GRS to adapt to the varying needs of its clients, optimizing service delivery effectively.
How many employees and/or seats does
Global Remote Services
have?
Global Remote Services employs a workforce ranging from 201 to 500 individuals. This size allows the company to maintain a balance between personalized service and operational efficiency, providing the necessary resources to effectively support their clients.
Can
Global Remote Services
be considered a good service provider for startups?
While Global Remote Services offers a robust suite of services that could benefit startups, their size and established practices may make them better suited for small to medium-sized businesses or larger enterprises. Startups looking for tailored solutions may find value in GRS's offerings, particularly in customer support and technical assistance, but should consider their specific needs and budget constraints when evaluating outsourcing options.
Can
Global Remote Services
be considered a good service provider for SMBs?
Global Remote Services is well-positioned to support small and medium-sized businesses (SMBs) looking to scale their operations. With a diverse range of services and a flexible delivery model, GRS can help SMBs enhance customer engagement and streamline back-office operations. Their experience with various industries also allows them to provide tailored solutions that can grow alongside their clients' businesses.
Can
Global Remote Services
be considered a good service provider for enterprises?
Global Remote Services stands out as a reliable partner for enterprises and large companies. With a strong emphasis on quality, backed by ISO 9001:2015 and ISO 27001:2022 certifications, they are equipped to handle complex requirements and high volumes of service delivery. Their ability to scale operations through onshore, nearshore, and offshore models ensures that large organizations receive the sophisticated support they need to maintain operational excellence.
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