Global Parameters
Customer Experience and Contact Center
Global Parameters is an offshore software development firm that provides customer experience and contact center solutions for various industries, known for its reliable and cost-effective service delivery.
Size
Private
Mission
To provide reliable, cost-effective, and timely software development solutions that enhance business processes.
About
Global Parameters offers customer experience and contact center solutions along with IT infrastructure and managed services, finance and accounting, and HR, recruitment, and payroll services for clients in multiple sectors. The company operates using an offshore delivery model and supports businesses looking for efficient and innovative solutions.
It is recognized for its commitment to timely project delivery and client collaboration, with a dedicated team of professionals focused on enhancing operational efficiency.
Services
Global Parameters provides customer experience and contact center solutions, supported by IT infrastructure and managed services, finance and accounting, and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, technical support, billing and invoicing, and recruitment process outsourcing, tailored to support various business functions and enhance operational workflows.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Outbound SDR / Cold Calling
Inbound Lead Qualification
Order Management & Fulfilment
Content Moderation
Industries Served
The company serves clients across diverse industries, including technology, finance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that solutions meet the unique needs of each sector.
Unique Stregths
Global Parameters is known for its focus on partnership and collaboration, offering clients a dedicated approach to project management. Its operational practices emphasize timely delivery and budget adherence, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients globally, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Global Parameters
?
Global Parameters specializes in delivering customer experience and contact center solutions, which serve as the cornerstone of their offerings. They provide a comprehensive array of services, including inbound customer support, outbound telesales and retention efforts, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing solutions. Additionally, their expertise extends to recruitment process outsourcing, outbound sales development and cold calling, inbound lead qualification, order management and fulfillment, and content moderation, ensuring a well-rounded approach to enhancing client operations.
What additional services does
Global Parameters
provide?
In addition to their primary focus on customer experience and contact center services, Global Parameters offers a broader portfolio that includes IT infrastructure and managed services, finance and accounting solutions, as well as HR recruitment and payroll services. This diverse range of capabilities allows them to cater to a variety of business needs, ensuring that clients receive comprehensive support across multiple operational areas.
When was
Global Parameters
founded?
Global Parameters was established in 2007, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for 17 years, during which it has developed a strong reputation for delivering innovative solutions and fostering collaborative partnerships with its clients.
What industry verticals does
Global Parameters
serve?
What delivery model does
Global Parameters
offer?
How many employees and/or seats does
Global Parameters
have?
Can
Global Parameters
be considered a good service provider for startups?
Global Parameters may be a suitable service provider for startups, particularly those in need of scalable customer experience solutions. Their focus on efficient and innovative service delivery can help new businesses establish a strong foundation in customer engagement while optimizing operational workflows. However, startups should consider their specific needs and budget constraints when evaluating Global Parameters as a service partner.
Can
Global Parameters
be considered a good service provider for SMBs?
Global Parameters presents a compelling option for small and medium-sized businesses seeking to enhance their operational efficiency. With a versatile service portfolio and a commitment to timely project delivery, they can provide the flexibility and support necessary for SMBs to grow and adapt in a competitive landscape. Their experience in various industries further positions them as a valuable partner for businesses looking to expand their capabilities.
Can
Global Parameters
be considered a good service provider for enterprises?
For enterprises and large organizations, Global Parameters offers a reliable service option, bolstered by their sophisticated service offerings and commitment to client collaboration. Their offshore delivery model allows them to operate at scale, catering to complex business requirements while ensuring timely and budget-conscious project execution. This makes them a strong candidate for enterprises seeking to enhance their operational efficiency and maintain high standards of service delivery.
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