Global Integrated Contact Facilities Inc specializes in delivering customer experience and contact center solutions, which are complemented by robust back-office operations and data management services. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as social media customer care. Additionally, they engage in process assessment, transition management, automation, data entry, processing, customer and marketing analytics, campaign management, and social media management, all designed to enhance customer satisfaction and optimize business workflows.

Global Integrated Contact Facilities Inc was established in 2015, marking nearly a decade of operation in the customer experience and contact center industry. Since its inception, the company has steadily grown and adapted to the evolving needs of its clients, showcasing its commitment to delivering effective and innovative solutions.

Global Integrated Contact Facilities Inc primarily serves the Healthcare & Life Sciences and Technology & SaaS sectors. This focus allows them to tailor their services to meet the specific demands and challenges of these industries, ensuring effective communication and operational support for their clients.

Global Integrated Contact Facilities Inc employs an offshore delivery model, meaning that they provide their services from a location outside of the client’s country, typically offering cost advantages and access to a skilled workforce. This approach enables them to efficiently manage operations and deliver high-quality services to clients around the globe, while maintaining a strong focus on customer satisfaction.

Global Integrated Contact Facilities Inc has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a tight-knit and engaged team, fostering collaboration and a strong commitment to meeting client expectations while being nimble enough to adapt to the varying needs of their clients.

For small and medium businesses, Global Integrated Contact Facilities Inc presents a strong option due to its scalable service offerings and experience in supporting diverse operational needs. Their capabilities in customer experience management and backend support allow SMBs to enhance their operational efficiency and drive growth without the need for large internal teams. The company’s commitment to process optimization and client satisfaction makes it a suitable partner for businesses looking to expand their market reach.

Global Integrated Contact Facilities Inc is well-positioned to support enterprises and larger organizations, particularly in the healthcare and technology sectors. With their robust service portfolio and experience in managing complex customer interactions, they offer reliable solutions that can scale with the demands of larger businesses. Their certifications as a Minority Business Enterprise and Women-Owned Business further enhance their credibility as a partner for enterprises looking to engage with diverse suppliers while benefiting from high-quality, sophisticated service offerings.