Global Impact Sourcing specializes in providing customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales, appointment setting, social media management, SEO and website optimization, content creation and localization, data entry and processing, web development, and graphic and video production. Each service is tailored to meet the distinct needs of their clients, ensuring effective and efficient support across various business functions.

In addition to their primary services, Global Impact Sourcing also offers a range of other capabilities, including back-office operations, marketing operations, and software engineering and product development. These additional services enhance their ability to support clients comprehensively, catering to various business functions beyond just customer interaction.

Global Impact Sourcing was established in 2014, which marks nearly a decade of experience in the outsourcing industry as of 2024. Founded with a mission to promote impact sourcing, the company has built a reputation for delivering socially responsible outsourcing solutions while providing valuable services to its clients.

Global Impact Sourcing focuses on serving clients in the Retail & e-Commerce and Telecommunications & Media sectors. Their expertise in these industries allows them to cater to specific technological needs and operational requirements, ensuring that their services are aligned with industry standards.

Global Impact Sourcing operates using an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows the company to leverage a global workforce, offering flexible and scalable solutions that can efficiently meet client demands while also being cost-effective.

Global Impact Sourcing has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team that can deliver personalized service while also being agile enough to adapt to the needs of their clients.

Global Impact Sourcing is well-positioned to support small and medium businesses, offering scalable solutions that can adapt to changing needs. Their diverse service portfolio and experience in the retail and e-commerce sectors enable them to provide valuable assistance to SMBs looking to enhance their customer experience and operational efficiency.

While Global Impact Sourcing is primarily focused on serving smaller businesses, its commitment to impact sourcing and tailored service offerings may appeal to some enterprises seeking socially responsible outsourcing options. However, larger companies may need to consider the company’s size and service capacity to ensure that their extensive operational needs are met adequately.