Global Gateway
Customer Experience and Contact Center
Global Gateway Solutions is the largest owner-managed BPO company in Jamaica that provides customer experience and contact center services for telecommunications, financial services, healthcare, insurance, and travel, known for its innovative partnership approach.
Size
Private
Mission
About
Global Gateway Solutions offers customer experience and contact center services along with inbound customer support, outbound telesales, and technical support for clients in telecommunications, financial services, healthcare, insurance, and travel. The company operates using an offshore delivery model and supports clients globally.
It is recognized for being Jamaica’s fastest-growing call center, with a strong focus on leveraging local talent and best-in-class technology to deliver customized solutions.
Services
Global Gateway Solutions provides customer experience and contact center services supported by inbound customer support, outbound telesales, and technical support. These services cover all stages of the customer lifecycle and are tailored to support unique business challenges faced by clients in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Lead Research & List Building
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, financial services, healthcare, insurance, and travel. It has experience supporting blue chip clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global Gateway Solutions is known for its innovative partnership approach, offering clients customized solutions rather than mere vendor transactions. Its operational practices focus on transparency, integrity, and measurable results, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Plantation, Florida, the company operates using an offshore delivery model from its major operational offices in Montego Bay, Jamaica. It serves clients across various global markets, leveraging local expertise to provide effective contact center services.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Global Gateway
?
Global Gateway Solutions specializes in enhancing customer experiences through a comprehensive range of contact center services. Their primary offerings include inbound customer support and outbound telesales, complemented by technical support for both Tier 1 and Tier 2 issues. Additionally, the company provides valuable services such as market and competitive intelligence, lead research and list building, appointment setting, and customer and marketing analytics. This extensive suite of services is designed to cater to various business needs across different stages of the customer lifecycle.
What additional services does
Global Gateway
provide?
When was
Global Gateway
founded?
Global Gateway was established in 2007, making it a seasoned player in the customer experience and contact center industry. With over 16 years of experience, the company has developed a robust understanding of the complexities involved in delivering top-notch customer service solutions.
What industry verticals does
Global Gateway
serve?
Global Gateway serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Insurance, and Travel, Hospitality & Leisure. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
Global Gateway
offer?
Global Gateway operates using an offshore delivery model, which means that their services are provided from locations outside of the client's country, specifically from their operational offices in Montego Bay, Jamaica. This approach allows the company to leverage local talent and resources while providing cost-effective solutions to clients around the globe.
How many employees and/or seats does
Global Gateway
have?
Can
Global Gateway
be considered a good service provider for startups?
Can
Global Gateway
be considered a good service provider for SMBs?
Global Gateway is well-suited for small and medium businesses looking for flexible and scalable customer support solutions. With a diverse range of services tailored to different business needs, SMBs can benefit from the company's expertise in customer experience management. The offshore delivery model also enables cost savings, making it an attractive option for smaller enterprises that require quality service without the overhead of large operational costs.
Can
Global Gateway
be considered a good service provider for enterprises?
For enterprises and larger companies, Global Gateway stands out as a reliable service provider due to its ability to deliver customized solutions at scale. The company's extensive experience in handling complex customer service needs across various industries positions it well to support large organizations. With a focus on transparency and measurable results, Global Gateway can help enterprises achieve their customer service goals efficiently.
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