Global Empire
Customer Experience and Contact Center
Global Empire Corporation is a global BPO provider that provides customer experience and contact center solutions for telecommunications, gaming, financial services, and more, known for its advanced analytics and commitment to brand loyalty.
Size
51-200
Private
100m-1b
Mission
To empower staff to represent brands proudly, deliver value to stakeholders, and create success for clients.
About
Global Empire Corporation offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, gaming, financial services, and other diverse industries. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its extensive multilingual capabilities, with a dedicated workforce that transforms customer interactions into brand loyalty through expert training and innovative solutions.
Services
Global Empire Corporation provides customer experience and contact center solutions, supported by back-office operations and AI and data services. These services include inbound customer support, technical support, multilingual support, and social media customer care, delivered across various channels to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Customer & Marketing Analytics
Risk & Fraud Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, gaming, financial services, travel, and other diverse industries. It has experience supporting Fortune 100 companies with services aligned to industry-specific requirements and technology platforms, ensuring tailored solutions for each sector.
Unique Stregths
Global Empire Corporation is known for its advanced analytics and reporting capabilities, offering clients actionable insights that drive business innovation. Its approach includes a multi-channel communication strategy and a commitment to empowering employees, which helps deliver consistent and high-quality customer experiences at scale.
Delivery Footprint
Headquartered in Edmonton, Canada, the company operates using a hybrid delivery model. It serves clients across various global markets, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Gaming & Entertainment
Telecommunications & Media
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Global Empire
?
Global Empire specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support across Tier 1 and Tier 2 levels. Additionally, they excel in multilingual support, social media customer care, and live chat and messaging support. Their commitment to enhancing customer engagement is further reflected in their services like email support, CX consulting and journey mapping, quality assurance and monitoring, customer and marketing analytics, risk and fraud analytics, and automation and RPA enablement.
What additional services does
Global Empire
provide?
In addition to its primary offerings in customer experience and contact center solutions, Global Empire also provides back-office operations and advanced AI and data services. These additional capabilities enhance their overall service portfolio, allowing them to support clients with a broader range of operational needs.
When was
Global Empire
founded?
Founded in 1999, Global Empire has been operational for over 25 years. The company has established itself as a significant player in the BPO sector, continuously evolving to meet the dynamic needs of its clients across various industries.
What industry verticals does
Global Empire
serve?
Global Empire serves a diverse array of industries, including Banking & Financial Services, Insurance, Gaming & Entertainment, Travel, Hospitality & Leisure, and Telecommunications & Media. Their extensive experience allows them to cater to the specific needs of each sector effectively.
What delivery model does
Global Empire
offer?
Global Empire employs a hybrid delivery model, which encompasses onshore, nearshore, offshore, and a combination of these approaches. Onshore services are provided within the same country as the client, while nearshore refers to services delivered from a neighboring country. Offshore services involve operations in distant countries. This flexible delivery model enables Global Empire to tailor its solutions to meet client requirements efficiently.
How many employees and/or seats does
Global Empire
have?
Global Empire has a workforce size ranging between 51 and 200 employees. This scale allows the company to maintain a balance between personalized service and the ability to manage larger client projects effectively.
Can
Global Empire
be considered a good service provider for startups?
Can
Global Empire
be considered a good service provider for SMBs?
Can
Global Empire
be considered a good service provider for enterprises?
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