Global Contact Solutions
Customer Experience and Contact Center
Global Contact Services is a premier BPO firm that provides customer experience and contact center solutions for various industries, known for its rapid deployment and commitment to client success.
Size
501-1K
Private
10m-50m
Mission
To exceed expectations while enriching communities.
About
Global Contact Services offers customer experience and contact center solutions along with consulting and training services for clients in retail, banking, insurance, government, telecommunications, and hospitality. The company operates using an onshore and nearshore model and supports businesses across the United States.
It is recognized for its streamlined transition process and 24/7 operational coverage, with a strong focus on continuous improvement and customized service delivery.
Services
Global Contact Services provides customer experience and contact center solutions supported by staffing management, consulting services, and training and certification programs. These services cover inbound customer support and CX consulting, tailored to support client needs in optimizing customer interactions and enhancing service quality.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in retail, banking and financial services, insurance, government and public sector, telecommunications and media, and travel, hospitality, and leisure. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global Contact Services is known for its rapid onboarding and scalability, offering clients a flexible workforce that includes both on-site and remote agents. Its approach includes a focus on customized solutions and superior management methods, ensuring consistent performance and operational efficiency.
Delivery Footprint
Headquartered in Salisbury, North Carolina, the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Insurance
Government & Public Sector
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Global Contact Solutions
?
Global Contact Solutions specializes in customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales and retention services. Additionally, they provide CX consulting and journey mapping, along with change management and training services, ensuring tailored support to enhance client interactions and service quality.
What additional services does
Global Contact Solutions
provide?
In addition to their primary offerings, Global Cybersoft Jsc also provides software engineering and product development services. This expansion into software solutions complements their managed services, allowing them to support clients in various aspects of technology and innovation.
When was
Global Contact Solutions
founded?
Global Contact Solutions was established in 2001, marking over two decades of dedicated service in the customer experience sector. Since its inception, the company has grown significantly and adapted to the evolving needs of its clients, firmly establishing itself as a reliable partner in the industry.
What industry verticals does
Global Contact Solutions
serve?
Global Contact Solutions serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Insurance, Government & Public Sector, Telecommunications & Media, and Travel, Hospitality & Leisure. This broad industry focus enables the company to tailor its services to meet the specific needs of various sectors.
What delivery model does
Global Contact Solutions
offer?
Global Contact Solutions employs a flexible delivery model that includes onshore, nearshore, and work-from-home or virtual options. Onshore delivery involves providing services from within the same country as the client, while nearshore services are delivered from neighboring countries. This approach allows for efficient communication and operational effectiveness, catering to clients' unique requirements and preferences.
How many employees and/or seats does
Global Contact Solutions
have?
Global Contact Solutions has a workforce size ranging between 501 and 1,000 employees. This substantial team enables the company to effectively manage a variety of client needs while providing robust support across its diverse service offerings.
Can
Global Contact Solutions
be considered a good service provider for startups?
Can
Global Contact Solutions
be considered a good service provider for SMBs?
Global Contact Solutions is well-suited to support small and medium businesses due to its scalable service offerings and flexible delivery models. The company’s experience with diverse industries allows it to provide tailored solutions that help SMBs enhance customer interactions and optimize operational efficiency, making them a valuable partner for growth.
Can
Global Contact Solutions
be considered a good service provider for enterprises?
Global Contact Solutions stands as a reliable provider for enterprises and large companies, offering sophisticated customer experience solutions backed by a sizable workforce. Their commitment to customized service delivery and operational efficiency ensures that they can meet the complex demands of larger organizations effectively.
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