Global Contact Services Gcs
Customer Experience and Contact Center
GCS Agents is a performance-focused BPO company that provides customer experience and contact center solutions for various industries, known for its customized approach and rapid deployment capabilities.
Size
501-1K
Private
10m-50m
Mission
To provide exceptional customer contact and back-office solutions that deliver a superior customer experience.
About
GCS Agents offers customer experience and contact center solutions along with staffing management and consulting services for clients in retail, banking, insurance, government, telecommunications, and hospitality. The company operates using an onshore and nearshore model and supports a diverse range of clients across multiple sectors.
It is recognized for its tailored customer service approach, with a commitment to continuous improvement and a strong focus on performance and innovation.
Services
GCS Agents provides customer experience and contact center solutions supported by staffing management and consulting services. These services include inbound customer support, CX consulting and journey mapping, and change management and training. They cover multiple channels and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in retail and e-commerce, banking and financial services, insurance, government and public sector, telecommunications and media, and travel, hospitality, and leisure. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
GCS Agents is known for its customized approach to customer service, offering clients flexible and scalable solutions. Its operational philosophy includes managing client businesses as if they are their own, focusing on continuous improvement and delivering consistent performance to meet all set goals.
Delivery Footprint
Headquartered in Salisbury, North Carolina, the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Insurance
Government & Public Sector
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Global Contact Services Gcs
?
Global Contact Services Gcs specializes in delivering customer experience and contact center solutions, supported by a suite of additional services. These include inbound customer support, customer experience consulting, journey mapping, as well as change management and training. This comprehensive service offering is designed to meet the diverse needs of their clients across various channels and industries.
What additional services does
Global Contact Services Gcs
provide?
In addition to its main services, Global Contact Solutions also offers AI and Data Services. This extension of their service portfolio enhances their ability to support clients through advanced technological solutions, providing insights and efficiencies that align with modern business demands.
When was
Global Contact Services Gcs
founded?
Global Contact Services Gcs was established in 2001, marking over two decades of experience in the customer service industry. Since its founding, the company has developed a strong reputation for providing high-quality customer contact and back-office solutions.
What industry verticals does
Global Contact Services Gcs
serve?
Global Contact Services Gcs serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Insurance, Government & Public Sector, Telecommunications & Media, and Travel, Hospitality & Leisure. Their expertise allows them to tailor services to meet the specific needs of businesses within these sectors.
What delivery model does
Global Contact Services Gcs
offer?
Global Contact Services Gcs utilizes both onshore and nearshore delivery models to provide its services. Onshore refers to operations conducted within the same country as the client, ensuring direct communication and alignment with local market needs. Nearshore involves providing services from a neighboring country, which can offer a balance between cost efficiency and proximity, allowing for effective collaboration.
How many employees and/or seats does
Global Contact Services Gcs
have?
Global Contact Services Gcs employs between 501 and 1,000 individuals, reflecting a robust workforce capable of handling a significant volume of customer interactions and support services. This employee range indicates a solid operational structure, allowing the company to effectively serve its diverse client base.
Can
Global Contact Services Gcs
be considered a good service provider for startups?
Global Contact Services Gcs can be a suitable service provider for startups, particularly those in need of customer support and experience management. With their comprehensive service offerings and focus on tailored solutions, startups can benefit from the company’s expertise in building customer relationships from the ground up. Their scalable approach allows for flexibility, enabling startups to adapt services as they grow.
Can
Global Contact Services Gcs
be considered a good service provider for SMBs?
Small and medium businesses can find a valuable partner in Global Contact Services Gcs due to their scalable solutions and broad service portfolio. The company's commitment to customizing its offerings to meet specific client needs can help SMBs enhance their customer experience while managing costs effectively. With a strong focus on performance and continuous improvement, GCS is well-positioned to support the growth ambitions of SMBs.
Can
Global Contact Services Gcs
be considered a good service provider for enterprises?
Global Contact Services Gcs is well-equipped to serve enterprises and large organizations, thanks to its substantial workforce and proven track record in delivering reliable customer service solutions. The company’s recognition, including awards for excellence in contact center operations, underscores its capability to handle the sophisticated demands of large clients. Their flexible delivery models further enhance their ability to meet the complex needs of enterprise-level businesses.
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