Global Callcenter Solutions
Customer Experience and Contact Center
Global Callcenter Solutions (GCS) is a full-service outsourced call center solutions provider that delivers customer experience and contact center services for various industries, known for its tailored solutions and advanced technology infrastructure.
Size
201-500
Private
50m-100m
Mission
About
Global Callcenter Solutions (GCS) offers customer experience and contact center services along with back-office operations and AI data services for clients in technology, banking, and financial services. The company operates using a hybrid global delivery model and supports Fortune 100 companies and diverse businesses worldwide.
It is recognized for its commitment to client success, with a strong reputation for flexibility and innovative service backed by over two decades of industry experience.
Services
Global Callcenter Solutions (GCS) provides customer experience and contact center services supported by back-office operations and AI data services. These services include inbound customer support, outbound telesales and retention, technical support, and order management, tailored to enhance customer engagement and drive sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Industries Served
The company serves clients in technology, banking, and financial services. It has experience supporting Fortune 100 companies and various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global Callcenter Solutions is known for its advanced technology infrastructure and commitment to delivering measurable results. Its approach includes fully immersing in client objectives to design personalized solutions, ensuring agility and creativity in service delivery.
Delivery Footprint
Headquartered in Pueblo, Colorado, the company operates using a hybrid global delivery model. It serves clients across multiple regions, including onshore operations in the USA, nearshore in the Dominican Republic and Belize, and offshore in India, enabling efficient service delivery tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Global Callcenter Solutions
?
Global Callcenter Solutions specializes in enhancing customer experience through their comprehensive contact center services. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support across Tier 1 and Tier 2 levels. Additionally, they provide order management and fulfillment services, coupled with customer experience consulting and journey mapping, all aimed at optimizing customer engagement and driving business growth.
What additional services does
Global Callcenter Solutions
provide?
When was
Global Callcenter Solutions
founded?
Global Callcenter Solutions was established in 2001, marking over two decades of dedicated service in the customer experience and contact center industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer service and technology to better meet the needs of its clients.
What industry verticals does
Global Callcenter Solutions
serve?
The company primarily serves clients in the Technology & SaaS and Banking & Financial Services sectors. This focus allows Global Callcenter Solutions to tailor its services to meet the specific demands and requirements of these industries, positioning itself as a knowledgeable partner for businesses operating in these fields.
What delivery model does
Global Callcenter Solutions
offer?
Global Callcenter Solutions employs a hybrid delivery model, which incorporates onshore, nearshore, offshore, and a mix of multi-shore approaches. Onshore operations are based in the USA, while nearshore services are provided from locations such as the Dominican Republic and Belize. Offshore capabilities are extended through operations in India. This diverse delivery strategy ensures that the company can offer flexible, cost-effective solutions tailored to the unique needs of its clients.
How many employees and/or seats does
Global Callcenter Solutions
have?
Global Callcenter Solutions employs between 201 and 500 staff members, which reflects a robust workforce capable of handling a diverse range of customer service demands. This size allows them to maintain a balance between personalized service and the capacity to scale operations as needed.
Can
Global Callcenter Solutions
be considered a good service provider for startups?
Can
Global Callcenter Solutions
be considered a good service provider for SMBs?
Global Callcenter Solutions can be an excellent service provider for small and medium businesses, particularly due to its flexible delivery model and broad range of services. Their experience with various clients, including Fortune 100 companies, demonstrates their capability to adapt solutions that support growth and enhance customer engagement tailored specifically for SMBs.
Can
Global Callcenter Solutions
be considered a good service provider for enterprises?
For enterprises and large companies, Global Callcenter Solutions is well-positioned to deliver reliable and sophisticated services. With a substantial workforce and a proven track record in supporting complex customer service operations, they are equipped to handle the demands of larger organizations. Their commitment to client success, combined with advanced technology infrastructure, makes them a strong partner for enterprises seeking to enhance their customer experience.
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