Global Bpo
Customer Experience and Contact Center
The Global BPO is a professional outsourcing firm that provides customer experience and contact center services for banking, healthcare, insurance, retail, telecommunications, and technology sectors, known for its commitment to innovation and client success.
Size
11-50
Private
Mission
About
The Global BPO offers customer experience and contact center services along with back-office operations, finance and accounting, and HR, recruitment, and payroll services for clients in banking, healthcare, insurance, retail, telecommunications, and technology. The company operates using an offshore, nearshore, onshore, and hybrid delivery model, supporting law firms, accountancy practices, corporations, and SMEs.
It is recognized for its customer-centered approach, with a strong focus on confidentiality and information security, ensuring high-quality service delivery while helping clients reduce operational costs.
Services
The Global BPO provides customer experience and contact center services supported by back-office operations, finance and accounting, and HR, recruitment, and payroll services. These services include inbound customer support, technical support, data entry and processing, claims processing, billing and invoicing, recruitment process outsourcing, payroll processing, and legal process outsourcing. Each solution is customized to enhance client workflows and drive productivity.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, insurance, retail and e-commerce, telecommunications and media, and technology and SaaS. It has experience supporting law firms, accountancy practices, corporations, and SMEs with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
The Global BPO is known for its innovative solutions and customer-centric approach, offering clients flexible and scalable outsourcing options. Its operational model emphasizes a trusted partner engagement, ensuring seamless integration and collaboration with clients, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in multiple locations worldwide, the company operates using offshore, nearshore, onshore, and hybrid delivery models. It serves clients across various geographies, with teams providing 24/7 flexible support tailored to meet specific client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Global Bpo
?
Global BPO specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a variety of sub-services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, claims processing, billing and invoicing, as well as recruitment process outsourcing and payroll processing. This comprehensive approach aims to enhance client operations and productivity through tailored solutions.
What additional services does
Global Bpo
provide?
When was
Global Bpo
founded?
Global BPO was established in 2001, which means the company has been in operation for over 20 years. This extensive experience has allowed them to refine their service offerings and build strong industry partnerships, contributing to their reputation as a reliable outsourcing provider.
What industry verticals does
Global Bpo
serve?
Global BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Telecommunications & Media, and Technology & SaaS. Their expertise in these sectors enables them to deliver specialized services that meet the unique needs of each industry.
What delivery model does
Global Bpo
offer?
Global BPO employs a versatile delivery model that includes offshore, nearshore, onshore, and hybrid approaches. Offshore services involve operations conducted from a different country, while nearshore refers to services provided from neighboring countries. Onshore services are delivered within the same country as the client. This multi-shore strategy allows Global BPO to tailor support to client needs, ensuring flexibility and efficiency across various geographies.
How many employees and/or seats does
Global Bpo
have?
Global BPO has a workforce ranging from 11 to 50 employees. This size reflects a team that is agile and capable of providing personalized service, allowing them to maintain a close working relationship with their clients.
Can
Global Bpo
be considered a good service provider for startups?
Can
Global Bpo
be considered a good service provider for SMBs?
Can
Global Bpo
be considered a good service provider for enterprises?
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