Global Bilgi
Customer Experience and Contact Center
Global Bilgi is a leading customer experience solutions company that provides contact center outsourcing for telecommunications and media, known for its innovative digital services and strong market presence in Ukraine.
Size
51-200
Private
Mission
About
Global Bilgi offers contact center outsourcing along with digital services for clients in telecommunications and media. The company operates using an onshore model and supports both local and international clients.
It is recognized for its extensive experience and innovative approach, with a workforce dedicated to enhancing customer interactions through advanced technologies.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Global Bilgi
?
Global Bilgi specializes in customer experience and contact center outsourcing, offering a wide array of services designed to enhance client interactions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. By integrating these services, Global Bilgi ensures effective customer engagement and retention strategies across various communication channels, including voice and digital platforms.
What additional services does
Global Bilgi
provide?
When was
Global Bilgi
founded?
Global Bilgi was established in 1999, marking over 24 years of experience in the contact center industry. Since its inception, the company has grown to become a key player in its field, continuously adapting to the evolving needs of its clients and leveraging technology to enhance service delivery.
What industry verticals does
Global Bilgi
serve?
Global Bilgi primarily serves the Telecommunications & Media sectors. With a focused approach on these industries, the company has developed tailored services that align with the specific demands and technological requirements of its clients.
What delivery model does
Global Bilgi
offer?
Global Bilgi operates using an onshore and nearshore delivery model. This approach means that their services are provided from locations within the same country or nearby regions, allowing for closer collaboration and communication with clients. This model supports flexibility and responsiveness to client needs, ensuring high-quality service delivery.
How many employees and/or seats does
Global Bilgi
have?
Global Bilgi has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a close-knit team that can effectively respond to client requirements while also enabling scalability as business demands grow.
Can
Global Bilgi
be considered a good service provider for startups?
Global Bilgi can be a suitable service provider for startups, particularly those in the telecommunications and media sectors. With their extensive experience in customer support and innovative digital solutions, startups can leverage Global Bilgi's expertise to enhance their customer engagement strategies from the outset. Their flexible delivery model also allows for tailored solutions that can adapt to the changing needs of a growing business.
Can
Global Bilgi
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can benefit greatly from partnering with Global Bilgi. The company’s range of services is designed to support customer acquisition and retention, which are critical for SMBs looking to grow in competitive markets. Additionally, Global Bilgi's ability to scale services according to business needs ensures that SMBs receive the support necessary to thrive without overcommitting resources.
Can
Global Bilgi
be considered a good service provider for enterprises?
While Global Bilgi offers valuable services, their current operational scale may not fully align with the complex demands of larger enterprises. However, their commitment to innovation and strong market position in Ukraine suggests that they can provide reliable and sophisticated offerings tailored to specific enterprise needs, particularly in the telecommunications and media sectors.
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