Global Agility
Customer Experience and Contact Center
Global Agility Solutions is a business process outsourcing firm that provides customer experience and contact center solutions for technology and telecommunications, known for its flexible and scalable service delivery models.
Size
201-500
Private
1m-10m
Mission
To modernize and advance repeatable business operations through automation and continuous process improvement, significantly impacting clients' bottom-line revenue.
About
Global Agility Solutions offers customer experience and contact center solutions along with back-office operations for clients in technology and telecommunications. The company operates using an onshore, offshore, and hybrid model and supports businesses worldwide.
It is recognized for its commitment to operational flexibility and scalability, with a specialized workforce that enhances client operations through automation and process improvement.
Services
Global Agility Solutions provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as image review and analysis, data entry services, and contact center provision. These services cover various channels, including inbound customer support and claims processing, and are tailored to support clients' operational needs and enhance efficiency.
Capabilities
Image & Video Annotation
Data Entry & Data Processing
Inbound Customer Support
Claims Processing
Industries Served
The company serves clients in technology and telecommunications. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
Global Agility Solutions is known for its flexible and scalable service delivery, offering clients a tailored approach to outsourcing. Its methodology includes leveraging hybrid cloud technology for seamless integration, which helps deliver consistent and efficient operations at scale.
Delivery Footprint
Headquartered in Austin, TX, the company operates using an onshore, offshore, and hybrid delivery model. It serves clients across the globe, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Global Agility
?
Global Agility Solutions specializes in customer experience and contact center solutions, complemented by back-office operations. Their service offerings encompass a range of functions including image and video annotation, data entry and processing, inbound customer support, and claims processing. This diverse array of services is designed to enhance operational efficiency and meet the specific needs of their clients.
What additional services does
Global Agility
provide?
In addition to its primary focus on customer experience and contact center solutions, Global Agility Solutions also offers back-office operations. This expanded service capability allows the company to support clients in various administrative functions, further enhancing their operational efficiency and effectiveness.
When was
Global Agility
founded?
Global Agility Solutions was established in 2014, marking a decade of operations in 2024. Since its inception, the company has focused on modernizing business processes through automation and continuous improvement, helping clients achieve significant enhancements in their operational performance.
What industry verticals does
Global Agility
serve?
The company primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This industry focus enables Global Agility to tailor its services to meet the unique demands and compliance requirements of businesses within these dynamic fields.
What delivery model does
Global Agility
offer?
Global Agility Solutions employs a flexible delivery model that includes onshore, offshore, and hybrid approaches. Onshore services are delivered from within the client's country, while offshore solutions involve teams operating from different countries. The hybrid model combines both onshore and offshore elements, allowing for a customized service experience that can adapt to the specific needs of clients across various markets.
How many employees and/or seats does
Global Agility
have?
Global Agility has a workforce comprising between 201 and 500 employees. This range indicates a robust team capable of supporting diverse client needs while maintaining the agility necessary to adapt to changing business environments.
Can
Global Agility
be considered a good service provider for startups?
Global Agility Solutions can be a beneficial service provider for startups, particularly those in the technology and telecommunications sectors. Their flexible delivery model and diverse service offerings allow startups to scale operations without the burden of in-house staffing, enabling them to focus on growth and innovation. The company's experience in supporting various business sizes ensures that they can provide tailored solutions that meet the unique challenges faced by new enterprises.
Can
Global Agility
be considered a good service provider for SMBs?
Small and medium businesses can find a strong ally in Global Agility Solutions. The company's scalable services and commitment to operational flexibility make it well-suited for SMBs looking to enhance their efficiency without significant upfront investment. With a focus on automation and process improvement, Global Agility can help these businesses streamline operations and improve their bottom line, fostering growth and stability in competitive markets.
Can
Global Agility
be considered a good service provider for enterprises?
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