Glc Synergy Solutions
Customer Experience and Contact Center
GLC Synergy Solutions is an offshore provider that provides customer experience and contact center services for various industries, known for its tailored solutions that enhance customer satisfaction.
Size
11-50
Private
Mission
To deliver a positive customer experience through every interaction while fostering a culture that values clients, business, and employees.
About
GLC Synergy Solutions offers customer experience and contact center services along with back-office operations for clients across multiple industries. The company operates using an offshore delivery model and supports businesses looking to enhance their customer interactions.
It is recognized for its commitment to integrity and innovation, with a people-centric culture that fosters professional growth and strong client partnerships.
Services
GLC Synergy Solutions provides customer experience and contact center services, supported by back-office operations such as order management and data processing. These services cover inbound customer support, outbound telesales, social media management, and email support, tailored to support businesses in managing customer concerns and administrative tasks effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Email Support
Order Management & Fulfilment
Data Entry & Data Processing
Document Indexing & Digitisation
Content Moderation
Industries Served
The company serves clients across various industries, likely including e-commerce, retail, and technology. It has experience supporting businesses with services aligned to their specific needs, ensuring a flexible approach to outsourcing solutions.
Unique Stregths
GLC Synergy Solutions is known for its focus on delivering a positive customer experience, offering clients a dedicated and skilled workforce. Its approach includes fostering a culture of integrity and innovation, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to meet diverse client needs and ensure efficient service delivery.
Certifications
No items found.
Verticals
No items found.
Clients
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What's the main service provided by
Glc Synergy Solutions
?
Glc Synergy Solutions specializes in customer experience and contact center services, providing comprehensive support tailored to enhance client interactions. Their offerings include inbound customer support, outbound telesales, social media customer care, email support, order management and fulfillment, as well as data entry, data processing, document indexing, digitization, and content moderation. This diverse range of services ensures that businesses can effectively manage customer inquiries and administrative tasks.
What additional services does
Glc Synergy Solutions
provide?
In addition to back-office operations, Global Agility Solutions offers an extended portfolio of services that includes Finance and Accounting as well as HR Recruitment and Payroll. This broad range of capabilities positions the company as a comprehensive solution provider for various operational requirements.
When was
Glc Synergy Solutions
founded?
Established in 2017, Glc Synergy Solutions has been in operation for approximately seven years. Since its inception, the company has focused on delivering exceptional customer experiences and has built a reputation for integrity and innovation within the BPO sector.
What industry verticals does
Glc Synergy Solutions
serve?
What delivery model does
Glc Synergy Solutions
offer?
Glc Synergy Solutions employs an offshore delivery model, which means they provide their services from a location outside the client's country, often to leverage cost efficiencies and access a broader talent pool. This approach allows the company to support clients globally while ensuring that team members are equipped to meet diverse customer needs effectively.
How many employees and/or seats does
Glc Synergy Solutions
have?
Glc Synergy Solutions has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team while still being agile enough to adapt to the specific needs of their clients.
Can
Glc Synergy Solutions
be considered a good service provider for startups?
For startups looking to establish a strong customer service foundation, Glc Synergy Solutions presents a viable option. Their tailored services are designed to meet the unique challenges faced by new businesses, allowing for flexibility and scalability as the startup grows. The company's emphasis on a positive customer experience can help startups build strong relationships with their early customers.
Can
Glc Synergy Solutions
be considered a good service provider for SMBs?
Small and medium-sized businesses (SMBs) can greatly benefit from Glc Synergy Solutions' offerings. With a diverse range of services and a commitment to quality, the company is well-equipped to support SMBs in enhancing their customer interactions. Their ability to scale services according to business needs ensures that SMBs can rely on them for cost-effective solutions as they expand.
Can
Glc Synergy Solutions
be considered a good service provider for enterprises?
While Glc Synergy Solutions primarily caters to smaller and medium-sized businesses, their commitment to integrity and innovation also positions them as a reliable partner for larger enterprises. Their offshore delivery model allows for efficient service delivery at scale, which can be particularly appealing to enterprises seeking to streamline operations and enhance customer experience across multiple channels.
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