Gizmosupport
Customer Experience and Contact Center
Verizon is a telecommunications leader that provides customer experience and contact center solutions for government and public sector clients, known for its advanced technology and robust safety features.
Size
over-10K
Public
over-1b
Mission
About
Verizon offers customer experience and contact center solutions along with CX consulting and journey mapping for clients in government and public sectors. The company operates using a hybrid delivery model and supports a diverse range of clients.
It is recognized for its advanced network solutions, with a focus on safety and communication features that ensure effective service delivery.
Services
Verizon provides customer experience and contact center solutions supported by CX consulting and journey mapping. These services cover various channels, including voice and digital interactions, and are tailored to support the unique needs of government and public sector clients.
Capabilities
CX Consulting & Journey Mapping
Technical Support (Tier 1/2)
Industries Served
The company serves clients in government and public sectors. It has experience supporting various public entities with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Verizon is known for its advanced technology and robust safety features, offering clients comprehensive solutions that enhance communication and monitoring capabilities. Its approach includes strong parental controls and location tracking, which help deliver peace of mind to users.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Gizmosupport
?
Gizmosupport specializes in providing customer experience and contact center solutions, focusing on the needs of government and public sector clients. Their offerings include CX consulting and journey mapping, which enhance the overall customer interaction process. Additionally, they provide technical support at both Tier 1 and Tier 2 levels, ensuring comprehensive assistance for their clients.
What additional services does
Gizmosupport
provide?
In addition to its primary focus on customer experience and contact center services, Glass Mountain BPO also excels in back-office operations. This includes a variety of essential functions that support client operations, enhancing overall productivity and service delivery.
When was
Gizmosupport
founded?
What industry verticals does
Gizmosupport
serve?
Gizmosupport serves clients primarily in the Government & Public Sector. Their expertise in this vertical allows them to cater to the specific needs and regulatory requirements of public entities, ensuring tailored solutions that meet industry standards.
What delivery model does
Gizmosupport
offer?
Gizmosupport employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to optimize service delivery. This approach allows for flexibility in addressing client needs, as teams can work either on-site or remotely, depending on the requirements of each project.
How many employees and/or seats does
Gizmosupport
have?
Gizmosupport boasts a robust workforce of over 10,000 employees. This substantial size indicates their capability to manage large-scale operations and deliver services efficiently across various projects.
Can
Gizmosupport
be considered a good service provider for startups?
While Gizmosupport's extensive experience and service offerings make them a competent provider, startups may find their large-scale operations less suited to their needs. Startups often require more personalized attention and flexibility, which might be challenging given Gizmosupport's scale. However, if a startup is in the government sector and requires specialized support, they could benefit from Gizmosupport's expertise.
Can
Gizmosupport
be considered a good service provider for SMBs?
Gizmosupport can be a valuable partner for small and medium businesses, particularly those in the government and public sectors. Their diverse service offerings and hybrid delivery model provide the flexibility and scalability that SMBs often seek as they grow. However, businesses outside these sectors might find more tailored solutions with smaller providers.
Can
Gizmosupport
be considered a good service provider for enterprises?
Gizmosupport is well-positioned to serve enterprises and large companies, especially those operating in the government sector. With a workforce exceeding 10,000 employees and a revenue of over $1 billion, they have the scale and resources necessary to deliver sophisticated and reliable solutions. Their hybrid delivery model further enhances their capability in managing large-scale projects and ensuring consistent service quality.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.