Girnar Care
Customer Experience and Contact Center
Girnar Care is an outsourcing and offshoring consulting company that provides customer experience and contact center solutions for banking, financial services, retail, e-commerce, and technology sectors, known for its global delivery model and experienced leadership team.
Size
501-1K
Private
Mission
About
Girnar Care offers customer experience and contact center solutions along with inbound customer support, outbound telesales, technical support, live chat, and email support for clients in banking, financial services, retail, e-commerce, and technology. The company operates using a global delivery model and supports small, medium, and OEM-level industries.
It is recognized for its strong leadership and commitment to enhancing customer satisfaction, with a dedicated team that drives impactful outcomes across diverse industries.
Services
Girnar Care provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, technical support, live chat, and email support. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking, financial services, retail, e-commerce, and technology. It has experience supporting small, medium, and OEM-level industries with services aligned to industry-specific requirements and operational demands.
Unique Stregths
Girnar Care is known for its global delivery model and experienced leadership team, offering clients a comprehensive approach to outsourcing solutions. Its approach includes a focus on customer satisfaction and impactful outcomes, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Jaipur, Rajasthan, India, the company operates using a global delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Girnar Care
?
Girnar Care specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention services, technical support at both Tier 1 and 2 levels, as well as live chat and messaging support, and email support. These services are designed to enhance customer engagement and operational efficiency across various communication channels.
What additional services does
Girnar Care
provide?
When was
Girnar Care
founded?
Girnar Care was established in 2019, which means that as of 2024, the company has been in operation for approximately five years. Since its inception, Girnar Care has focused on delivering exceptional customer service solutions, establishing a strong presence in the BPO industry.
What industry verticals does
Girnar Care
serve?
Girnar Care operates within several key industries, specifically in Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows the company to tailor its services to meet the unique requirements and challenges of each sector.
What delivery model does
Girnar Care
offer?
Girnar Care employs a flexible delivery model that includes offshore and hybrid strategies, leveraging a mix of multi-shore resources. Offshore delivery refers to providing services from a location outside the client's country, while hybrid models combine resources from multiple geographical locations to optimize efficiency and service delivery. This approach allows Girnar Care to cater to diverse client needs effectively.
How many employees and/or seats does
Girnar Care
have?
Girnar Care has a workforce comprising between 501 and 1,000 employees. This size positions the company to effectively manage a range of client requirements while maintaining quality service delivery.
Can
Girnar Care
be considered a good service provider for startups?
Can
Girnar Care
be considered a good service provider for SMBs?
Girnar Care is well-suited to provide services for small and medium businesses (SMBs). With a diverse service portfolio that includes customer support and technical assistance, the company can address the specific needs of growing SMBs. Their experience with small to medium-sized enterprises enhances their ability to offer tailored solutions that support scalability and operational flexibility.
Can
Girnar Care
be considered a good service provider for enterprises?
Girnar Care can also be a reliable service provider for enterprises and large companies. Their established experience in handling diverse client needs and their hybrid delivery model enables them to manage large-scale operations effectively. The company's commitment to customer satisfaction and impactful outcomes positions it as a strong partner for enterprises looking for comprehensive outsourcing solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.