Gicf Inc
Customer Experience and Contact Center
Global Integrated Contact Facilities, Inc. is a leading IT-BPM firm that provides customer experience and contact center solutions for healthcare, e-commerce, retail, and manufacturing, known for its deep expertise and commitment to customer satisfaction.
Size
1-10
Private
10m-50m
Mission
To empower people to turn their passion into purpose by creating legacies that strengthen the future of their communities.
About
Global Integrated Contact Facilities, Inc. offers customer experience and contact center solutions along with inbound customer support, CX consulting, and multilingual support for clients in healthcare, e-commerce, retail, and manufacturing. The company operates using an onshore model and supports local and multinational clients.
It is recognized for its deep expertise, with a team averaging over 15 years' experience in the IT-BPM industry, ensuring high-quality service delivery and customer satisfaction.
Services
Global Integrated Contact Facilities, Inc. provides customer experience and contact center solutions supported by inbound customer support, CX consulting, and multilingual support. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and business outcomes.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Multilingual Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare, e-commerce, retail, and manufacturing. It has experience supporting local and multinational clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Global Integrated Contact Facilities, Inc. is known for its deep expertise and commitment to customer satisfaction, offering clients tailored solutions that enhance their service levels. Its approach includes flexible giving options for donors and a focus on creating lasting legacies, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an onshore delivery model. It serves clients across local and multinational accounts, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Gicf Inc
?
Gicf Inc specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, customer experience consulting, journey mapping, quality assurance, and multilingual support. This diverse array of services ensures that clients can enhance customer satisfaction and optimize business outcomes across various channels.
What additional services does
Gicf Inc
provide?
When was
Gicf Inc
founded?
Gicf Inc was established in 1959, making it a company with over 65 years of experience in the industry. Since its inception, Gicf Inc has grown and adapted to the evolving needs of its clients, positioning itself as a reliable player in the customer experience and contact center sector.
What industry verticals does
Gicf Inc
serve?
Gicf Inc serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Retail & e-Commerce, and Manufacturing & Industrial sectors. This diverse industry engagement allows the company to tailor its services to meet the unique demands of each vertical, ensuring effective solutions for its clients.
What delivery model does
Gicf Inc
offer?
Gicf Inc employs an onshore delivery model, which means that services are provided from within the same country as the client. This approach facilitates easier communication, faster response times, and a better understanding of local market dynamics, enhancing the overall customer experience.
How many employees and/or seats does
Gicf Inc
have?
Gicf Inc has a small workforce, consisting of between 1 to 10 employees. This size allows for a close-knit team that can deliver personalized services and maintain high levels of customer engagement.
Can
Gicf Inc
be considered a good service provider for startups?
Gicf Inc can be a suitable service provider for startups, particularly those in the healthcare, retail, or manufacturing sectors. With their specialized customer support services and an experienced team, startups can benefit from tailored solutions that help establish strong customer relationships from the outset. However, given its small workforce, startups may need to consider their scale and specific needs when partnering with Gicf Inc.
Can
Gicf Inc
be considered a good service provider for SMBs?
For small and medium businesses, Gicf Inc offers a compelling range of customer experience solutions that can support growth and enhance service delivery. Their expertise in various industries and commitment to customer satisfaction make them a flexible partner capable of adapting to the unique requirements of SMBs, helping them scale effectively while maintaining high-quality service.
Can
Gicf Inc
be considered a good service provider for enterprises?
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