Gicc Philippines
Shared-Services Transformation
Global In-House Center Council (GICC Philippines) is a trade association that provides shared-services transformation for various verticals, known for its advocacy and support of the global business services sector.
Size
11-50
Private
Mission
To set, develop, and share best practices while serving as a collaborative forum to sustain and grow competitive edge in high-value work across multiple verticals in the global business services sector.
About
Global In-House Center Council (GICC Philippines) offers shared-services transformation along with back-office operations, customer experience and contact center services, and IT infrastructure and managed services for clients in banking and financial services, insurance, healthcare and life sciences, technology and SaaS, and telecommunications and media. The company operates using a captive/build-operate-transfer (BOT) hybrid model and supports multinational corporations.
It is recognized for its role as a key industry advocate, with a strong focus on best practices, policy advocacy, and talent sustainability in the Philippine outsourcing landscape.
Services
Global In-House Center Council (GICC Philippines) provides shared-services transformation supported by back-office operations, customer experience and contact center services, and IT infrastructure and managed services. These services cover horizontal BPO, voice, and IT services, and are tailored to support high-value, knowledge-based outsourcing jobs in the global business services sector.
Capabilities
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Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, technology and SaaS, and telecommunications and media. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
GICC Philippines is known for its advocacy and support of the global business services sector, offering members access to industry news, best practices, and networking opportunities. Its approach includes collaboration with key stakeholders to sustain and grow the Philippines’ competitive edge in high-value work.
Delivery Footprint
Headquartered in Taguig, Metro Manila, Philippines, the company operates using a captive/build-operate-transfer (BOT) hybrid delivery model. It serves clients across various regions, with a focus on enhancing the capabilities of global in-house centers in the country.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Gicc Philippines
?
Gicc Philippines specializes in shared-services transformation, providing a comprehensive suite of services that includes back-office operations, customer experience management, contact center solutions, and IT infrastructure management. Their offerings are designed to enhance operational efficiency and support high-value work across various industries, focusing on tailored solutions that meet the specific needs of their clients.
What additional services does
Gicc Philippines
provide?
When was
Gicc Philippines
founded?
Founded in 2014, Gicc Philippines has been operating for nearly a decade, establishing itself as a key player in the outsourcing industry. The company's journey began with a commitment to advocating best practices and delivering high-quality services in the global business services sector.
What industry verticals does
Gicc Philippines
serve?
Gicc Philippines serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. This industry focus allows them to deliver specialized services tailored to the unique demands of each sector.
What delivery model does
Gicc Philippines
offer?
Gicc Philippines employs a hybrid delivery model that combines Captive/Build-Operate-Transfer (BOT) and multi-shore strategies. This approach allows them to leverage both onshore and offshore resources effectively, ensuring that they can provide high-quality services while maintaining flexibility and scalability to meet client needs.
How many employees and/or seats does
Gicc Philippines
have?
Gicc Philippines has a workforce ranging from 11 to 50 employees. This size allows for a close-knit team environment, fostering collaboration and efficient communication, which can be beneficial for both clients and employees.
Can
Gicc Philippines
be considered a good service provider for startups?
Gicc Philippines can be a suitable service provider for startups looking for flexible and scalable outsourcing solutions. Their small to medium-sized workforce allows for personalized attention and adaptability to the unique needs of emerging businesses. Additionally, their expertise in shared-services transformation can help startups streamline operations and enhance customer experiences from the outset.
Can
Gicc Philippines
be considered a good service provider for SMBs?
For small and medium businesses, Gicc Philippines presents a strong value proposition with its comprehensive service portfolio and commitment to best practices. Their focus on shared-services transformation and ability to tailor solutions to industry-specific requirements make them an excellent partner for SMBs aiming to scale efficiently while maintaining high-quality service delivery.
Can
Gicc Philippines
be considered a good service provider for enterprises?
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