Gi BPO specializes in back-office operations, offering a comprehensive suite of services designed to enhance business efficiency. In addition to their core service, the company provides various sub-services including continuous improvement methodologies such as Lean Six Sigma, procurement administration, market and competitive intelligence, business and financial research, human-in-the-loop quality assurance, and process assessment and transition management. This diverse range of offerings allows Gi BPO to support clients in optimizing their operational functions across various sectors.

Gi BPO was established in 2005, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for 19 years, during which it has built a reputation for delivering effective back-office solutions and operational excellence to its clients.

Gi BPO focuses on serving clients across several key industries, specifically in logistics, transport & supply-chain, manufacturing & industrial, and retail & e-commerce. This industry-specific expertise enables the company to tailor its services to meet the unique operational needs and challenges faced by businesses in these sectors.

Gi BPO employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations conducted from a location that is geographically distant from the client, while nearshore delivery involves operations from a nearby country. This model allows Gi BPO to leverage cost efficiencies while maintaining high-quality service levels, adapting to the specific needs and preferences of their clients across Europe and Latin America.