Gexel specializes in delivering customer experience and contact center services, enhanced by automated communication solutions and back-end support. Their offerings are comprehensive and include multilingual support, technical assistance at both Tier 1 and Tier 2 levels, as well as social media customer care. This diverse range of services ensures they can effectively meet the varied needs of their clients, particularly in the technology and telecommunications sectors.

Established in 1998, Gexel has been operating for over 25 years. Since its inception, the company has focused on providing top-notch customer experience and contact center solutions, adapting to the evolving demands of the industry and its clients.

Gexel primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This specialization allows them to tailor their services to meet the unique requirements of businesses operating within these dynamic industries.

Gexel employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, ensuring seamless communication and support. Nearshore services are offered from neighboring countries, which can balance cost and efficiency. Offshore solutions leverage global resources to deliver services from distant locations, often yielding significant cost savings while maintaining service quality.

Gexel has a workforce of approximately 501 to 1,000 employees. This size positions them as a robust player in the BPO industry, enabling them to scale their operations effectively to meet client demands while maintaining a personalized approach to service delivery.

Small and medium businesses (SMBs) can find Gexel to be a suitable service provider due to their flexible service offerings and ability to scale. Gexel’s focus on customer satisfaction and customized service plans ensures that SMBs receive tailored support that aligns with their growth objectives, making it easier for them to enhance customer engagement and support.

Gexel stands out as a reliable service provider for enterprises and large companies, given its extensive experience and comprehensive service offerings. Their certifications, including PCI DSS, add an extra layer of trust and security, which is crucial for large organizations. The combination of onshore, nearshore, and offshore delivery methods allows Gexel to meet the complex needs of large clients while maintaining high standards of service quality.