GetCallers
Customer Experience and Contact Center
GetCallers is a US-based virtual assistant and cloud call center solutions company that provides customer experience and contact center services for small and medium-sized enterprises, known for its affordable pricing and high-quality support.
Size
51-200
Private
Mission
To empower small and growing businesses by providing access to professional virtual assistant services and enhancing customer service and operational efficiency.
About
GetCallers offers customer experience and contact center services along with back-office operations for clients in various sectors, including non-profits and NGOs. The company operates using an offshore model and supports businesses worldwide.
It is recognized for its competitive pricing and flexibility, with a strong emphasis on personalized customer experiences and operational efficiency.
Services
GetCallers provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, live chat and messaging support, data entry and data processing, and appointment setting. These services cover various channels and are tailored to support small and growing businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Data Entry & Data Processing
Appointment Setting
Industries Served
The company serves clients in non-profit organizations and NGOs, among others. It has experience supporting small and medium-sized enterprises with services aligned to their specific operational needs and customer engagement strategies.
Unique Stregths
GetCallers is known for its affordability and high-quality service delivery, offering clients a scalable solution that adapts to their growth. Its approach includes leveraging cloud technology and remote agents, ensuring flexibility and efficiency in service provision.
Delivery Footprint
Headquartered in New York City, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working remotely to provide around-the-clock support tailored to client requirements.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
clinics
What's the main service provided by
GetCallers
?
GetCallers specializes in delivering exceptional customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, data entry and processing, and appointment setting. This comprehensive range of services is designed to assist businesses in effectively managing their customer interactions and enhancing satisfaction.
What additional services does
GetCallers
provide?
In addition to their primary focus on customer experience and contact center services, GetCallers also provides back-office operations. This extension of their service portfolio allows them to support clients with essential administrative and operational tasks, further enhancing overall efficiency and productivity.
When was
GetCallers
founded?
GetCallers was established in 2019, marking its entry into the business process outsourcing landscape. As of 2024, the company has been operating for approximately five years, during which it has developed a reputation for providing quality customer service and operational support to its clients.
What industry verticals does
GetCallers
serve?
GetCallers primarily serves clients in the Non-Profit & NGOs sector. Their focus on this vertical allows them to tailor their services to meet the unique operational needs of organizations dedicated to social causes.
What delivery model does
GetCallers
offer?
GetCallers employs an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach enables them to leverage cost efficiencies and access a global talent pool. Additionally, they offer virtual and work-from-home solutions, allowing for flexibility in service delivery and ensuring that clients receive support around the clock.
How many employees and/or seats does
GetCallers
have?
GetCallers has a workforce ranging from 51 to 200 employees. This size positions them as a mid-sized company, allowing for a balance between personalized service and operational capacity to meet diverse client needs.
Can
GetCallers
be considered a good service provider for startups?
For startups, GetCallers can be a valuable partner due to its flexible service offerings and competitive pricing. The company’s ability to provide tailored customer support solutions allows startups to focus on their core business activities while ensuring that customer engagement is handled effectively. Their offshore model also means that startups can access high-quality services without the overhead costs associated with in-house teams.
Can
GetCallers
be considered a good service provider for SMBs?
GetCallers is particularly well-suited for small and medium-sized businesses. Their service offerings are designed to be scalable, adapting to the growth of their clients. With a strong emphasis on personalized customer experiences, GetCallers helps SMBs enhance their operational efficiency while managing customer interactions effectively.
Can
GetCallers
be considered a good service provider for enterprises?
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