Genpact
Back-Office Operations
Genpact is a global professional services firm that provides back-office operations for banking, insurance, healthcare, retail, and manufacturing, known for its pioneering role in the BPO industry and commitment to digital transformation.
Size
over-10K
Public
over-1b
Mission
About
Genpact offers back-office operations along with customer experience and contact center, finance and accounting, and sales and lead-generation services for clients in banking, insurance, healthcare, retail, and manufacturing. The company operates using a hybrid (multi-shore mix) model and supports a diverse range of industries worldwide.
It is recognized for its deep domain expertise and operational excellence, with a strong focus on leveraging AI and digital capabilities to drive business transformation.
Services
Genpact provides back-office operations supported by customer experience and contact center, finance and accounting, and sales and lead-generation services. These services include accounts payable, accounts receivable, procurement administration, and financial planning & analysis (FP&A), tailored to support client needs in improving operational efficiency and compliance.
Capabilities
Accounts Payable
Accounts Receivable
Procurement Administration
Inventory Management Support
Benchmarking & Cost Optimisation
Financial Planning & Analysis (FP&A)
Risk & Fraud Analytics
Supply-Chain & Operations Analytics
Data Quality & Governance
Customer & Marketing Analytics
Upsell / Cross-sell Campaigns
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Lead Research & List Building
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, and manufacturing. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Genpact is known for its pioneering role in the BPO industry and commitment to digital transformation, offering clients a blend of operational excellence and cutting-edge technology. Its approach includes embedding Lean and Six Sigma methodologies into operations, ensuring efficiency and quality across service delivery.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid (multi-shore mix) delivery model. It serves clients across various geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Manufacturing & Industrial
Clients
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What's the main service provided by
Genpact
?
Genpact specializes in providing back-office operations, which are essential for streamlining various business processes. Their extensive range of services includes accounts payable and receivable, procurement administration, and financial planning and analysis (FP&A). By focusing on these areas, Genpact helps organizations enhance operational efficiency and ensure compliance while leveraging advanced analytics and data governance.
What additional services does
Genpact
provide?
In addition to its main offerings, Genpact provides a variety of supplementary services, including customer experience and contact center solutions, as well as finance and accounting services. They also excel in sales and lead-generation services, thereby expanding their capability to support clients in achieving comprehensive business growth.
When was
Genpact
founded?
Genpact was established in 1997, marking over 26 years of experience in the business process outsourcing industry. Since its inception, the company has grown and evolved, continuously adapting to the changing needs of clients and the marketplace.
What industry verticals does
Genpact
serve?
Genpact serves a diverse array of industries, focusing on sectors such as Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Manufacturing & Industrial. This broad industry expertise allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Genpact
offer?
Genpact utilizes a hybrid delivery model, often referred to as a multi-shore mix. This approach combines onshore, nearshore, and offshore resources to deliver services effectively. It allows Genpact to leverage global talent and optimize operational efficiency while being responsive to client needs, regardless of their geographic location.
How many employees and/or seats does
Genpact
have?
Genpact boasts a workforce of over 10,000 employees, reflecting its capacity to handle large-scale operations and diverse client needs. This substantial employee base enables the company to deliver high-quality services across various business functions and industries.
Can
Genpact
be considered a good service provider for startups?
Can
Genpact
be considered a good service provider for SMBs?
Can
Genpact
be considered a good service provider for enterprises?
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