Genius Hub Workforce And Recruitment Agency
Customer Experience and Contact Center
Genius Hub is a UK-based company that provides customer experience and contact center solutions for the education and real estate sectors, known for its innovative smart heating technology and commitment to energy efficiency.
Size
Private
Mission
To improve energy efficiency through intelligent heating control, helping customers save significant amounts of energy annually.
About
Genius Hub offers customer experience and contact center solutions along with social learning and mentorship services for clients in education and real estate. The company operates using a work-from-home and offshore model and supports a diverse range of clients.
It is recognized for its patented zoned smart heating technology, helping users save significant energy and reduce CO² emissions annually.
Services
Genius Hub provides customer experience and contact center solutions, supported by social learning and mentorship services. These services include inbound customer support, social media customer care, live chat and messaging support, and email support. Each solution is tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in education and real estate. It has experience supporting various client types with services aligned to industry-specific requirements, focusing on energy efficiency and customer service excellence.
Unique Stregths
Genius Hub is known for its patented zoned smart heating technology, offering clients significant energy savings and ecological benefits. Its approach includes a centralized team based in Birmingham, UK, ensuring high-quality customer service and product development.
Delivery Footprint
Headquartered in Birmingham, UK, the company operates using a work-from-home and offshore delivery model. It serves clients across various regions, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Education & EdTech
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Genius Hub Workforce And Recruitment Agency
?
Genius Hub Workforce And Recruitment Agency specializes in providing exceptional customer experience and contact center solutions. Their offerings include a range of support services such as inbound customer assistance, social media customer care, live chat and messaging support, as well as email support. This comprehensive suite of services is designed to enhance customer engagement and satisfaction across various channels.
What additional services does
Genius Hub Workforce And Recruitment Agency
provide?
When was
Genius Hub Workforce And Recruitment Agency
founded?
Founded in 2012, Genius Hub Workforce And Recruitment Agency has been in operation for over 11 years. Since its establishment, the company has focused on delivering innovative customer experience solutions, adapting to the evolving needs of its clients in a competitive market.
What industry verticals does
Genius Hub Workforce And Recruitment Agency
serve?
Genius Hub operates primarily within the Education & EdTech and Real Estate & Property Management sectors. This targeted approach enables the company to tailor its services to meet the specific requirements of these industries, ensuring high levels of customer service and engagement.
What delivery model does
Genius Hub Workforce And Recruitment Agency
offer?
Genius Hub adopts a work-from-home and offshore delivery model, allowing them to leverage a diverse talent pool while maintaining operational flexibility. This approach involves teams working remotely to provide services to clients across various regions, ensuring timely and efficient support regardless of location.
How many employees and/or seats does
Genius Hub Workforce And Recruitment Agency
have?
Can
Genius Hub Workforce And Recruitment Agency
be considered a good service provider for startups?
Genius Hub can be a suitable service provider for startups, particularly those in the education and real estate sectors. Their flexible work-from-home model and range of customer support services allow startups to access high-quality assistance without the overhead costs associated with traditional setups. By offering tailored solutions, Genius Hub helps emerging businesses enhance their customer engagement strategies from the outset.
Can
Genius Hub Workforce And Recruitment Agency
be considered a good service provider for SMBs?
For small and medium businesses, Genius Hub serves as a valuable partner, providing scalable customer service solutions that can grow alongside their clients. Their diverse service offerings, including inbound support and social media care, empower SMBs to improve customer satisfaction while maintaining flexibility in their operations. This adaptability is crucial for SMBs seeking to expand their reach and enhance customer relations.
Can
Genius Hub Workforce And Recruitment Agency
be considered a good service provider for enterprises?
While Genius Hub is equipped to support enterprises with its extensive service portfolio, their strengths lie more prominently in serving startups and SMBs. The company's work-from-home and offshore delivery model enables them to maintain quality and efficiency, but larger organizations may require more complex integrations and specialized services that Genius Hub may not extensively offer.
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