Genisys
AI and Data Services
Genisys Group is a global technology and business process services company that provides AI and Data Services for Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media, known for its customer-centric approach and nearly four decades of industry experience.
Size
201-500
Private
Mission
To drive digital transformation through customer-centric solutions and customized technology.
About
Genisys Group offers AI and Data Services along with Customer Experience and Contact Center, Software Engineering and Product Development, IT Infrastructure and Managed Services, and Analytics and Data for clients in Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. The company operates using an offshore and nearshore model and supports clients across multiple continents.
It is recognized for its tailored technology solutions that drive digital transformation, with a strong emphasis on customer satisfaction and long-term relationships.
Services
Genisys Group provides AI and Data Services supported by Customer Experience and Contact Center, Software Engineering and Product Development, IT Infrastructure and Managed Services, and Analytics and Data. These services include inbound customer support, outbound telesales, automation enablement, and data engineering, tailored to support clients' needs for digital transformation and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Data Engineering & ETL
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Cloud Migration & Management
Industries Served
The company serves clients in Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and performance.
Unique Stregths
Genisys Group is known for its customer-centric solutions and extensive experience in the industry, offering clients customized technology and business solutions. Its approach includes maintaining long-term relationships with clients through dedicated support and high-level expertise, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore and nearshore delivery model. It serves clients across the globe, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27017:2015
ISO 27018:2019
ISO 27701:2019
MBE
MWBE
ISO 9001:2015
ISO 27001:2013
SOC-1
SOC-2
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Genisys
?
Genisys specializes in providing AI and Data Services, which forms the core of its offerings. In addition to this main service, the company delivers a range of supporting solutions, including inbound customer support, outbound telesales and retention, voice-of-customer analytics, automation and RPA enablement, data engineering and ETL, business intelligence and dashboarding, as well as customer and marketing analytics. This broad service spectrum is designed to enhance operational efficiency and drive digital transformation for clients across various sectors.
What additional services does
Genisys
provide?
In addition to its primary focus on AI and Data Services, Genisys offers a variety of other capabilities, including Customer Experience and Contact Center services, Software Engineering and Product Development, IT Infrastructure and Managed Services, as well as comprehensive Analytics and Data solutions. This extensive portfolio enables the company to support clients in multiple aspects of their operations and digital transformation initiatives.
When was
Genisys
founded?
Genisys was established in the year 2000, which means it has been operating for over 24 years. Since its inception, the company has carved a niche in the BPO industry by focusing on innovative technology solutions that cater to the evolving needs of businesses across different sectors.
What industry verticals does
Genisys
serve?
Genisys serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, as well as Telecommunications & Media. This industry focus allows the company to tailor its services effectively to meet the specific demands and regulatory requirements of each sector.
What delivery model does
Genisys
offer?
Genisys employs both offshore and nearshore delivery models to provide its services. Offshore delivery entails utilizing resources and teams located in different countries, often for cost efficiency and scalability. Nearshore delivery, on the other hand, involves teams situated in nearby regions, facilitating closer collaboration and communication with clients. This flexible approach enables Genisys to meet varying client needs and preferences effectively.
How many employees and/or seats does
Genisys
have?
Genisys maintains a workforce of between 201 to 500 employees. This size allows the company to leverage a diverse talent pool while remaining agile and responsive to client requirements, which is essential in the competitive BPO landscape.
Can
Genisys
be considered a good service provider for startups?
While Genisys has a solid foundation in technology and service provision, its offerings may be more suited for established businesses rather than startups. The company’s extensive service portfolio and capabilities can support startups looking for specific technology solutions, but its scale and operational structure might not align perfectly with the agile and often budget-constrained nature of new ventures.
Can
Genisys
be considered a good service provider for SMBs?
Genisys stands out as a strong service provider for small and medium businesses (SMBs) due to its flexibility and comprehensive service offerings. With a workforce that allows for personalized attention and tailored solutions, SMBs can benefit from the company’s customer-centric approach, making it easier for them to adapt and grow in a dynamic market environment.
Can
Genisys
be considered a good service provider for enterprises?
Genisys is well-positioned to serve enterprises and large organizations, thanks to its robust service capabilities and certifications, including ISO and SOC standards. The company’s offshore and nearshore delivery models enhance its ability to handle the complex needs of large clients, providing reliable and sophisticated solutions that support ongoing digital transformation and operational excellence.
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