Genesis Marketing Solutions BPO specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, live chat and messaging support, as well as email support. This variety ensures that they can effectively meet the diverse needs of their clients across different industries.

In addition to their primary focus on back-office operations, Genfinity Philippines Inc offers an array of additional services. These include healthcare information management consulting and talent development initiatives, which further enhance their support capabilities for clients in the healthcare sector.

Genesis Marketing Solutions BPO was established in 2015, which means it has been in operation for approximately 9 years as of 2024. Since its inception, the company has focused on building strong client relationships and enhancing its service offerings in the competitive contact center industry.

Genesis Marketing Solutions BPO operates using an offshore delivery model. This means that they provide their services from a location outside their clients' primary markets, allowing them to leverage cost efficiencies and access a skilled workforce in the Philippines. Their offshore approach enables them to offer 24/7 support and cater to an international clientele effectively.

The company employs between 11 to 50 individuals. This workforce size allows them to maintain a close-knit team that is dedicated to providing personalized service while being agile enough to adapt to various project requirements.

Genesis Marketing Solutions BPO is well-suited to serve small and medium businesses. Their scalable service offerings and commitment to quality make them an attractive partner for SMBs looking to enhance their customer interactions without the overhead of maintaining a large in-house team. Their experience in multiple industries further allows them to be flexible and adapt to the unique needs of smaller companies.

While Genesis Marketing Solutions BPO primarily targets small to medium businesses, they can also provide valuable support to enterprises. Their offshore model enables them to handle larger volumes of customer interactions efficiently, and their dedication to training and quality assurance ensures that they deliver reliable services. However, larger companies may need to assess whether the current scale of the company aligns with their specific, extensive operational needs.