Gear
Customer Experience and Contact Center
Gear Inc is a global leader that provides customer experience and contact center solutions for the gaming and entertainment industry, known for its extensive multilingual support and innovative technology.
Size
Private
Mission
About
Gear Inc offers customer experience and contact center solutions along with technical support and live chat services for clients in the gaming and entertainment sector. The company operates using a hybrid delivery model and supports clients across five continents.
It is recognized for its commitment to client success, with a dedicated workforce of over 6,000 professionals and a strong focus on advanced technology and personalized service.
Services
Gear Inc provides customer experience and contact center solutions, supported by technical support and live chat services. These services include inbound customer support, technical support (Tier 1/2), and email support, delivered across various channels to enhance customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in the gaming and entertainment sectors. It has experience supporting diverse client types with services aligned to industry-specific requirements, particularly in game development and customer engagement.
Unique Stregths
Gear Inc is known for its extensive global reach and multilingual capabilities, offering clients a unique blend of localized expertise and international perspective. Its approach includes a hands-on, people-centric methodology that emphasizes treating clients' businesses as their own, ensuring tailored solutions that drive measurable results.
Delivery Footprint
Headquartered in the USA, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in both remote and on-site environments depending on client needs.
Certifications
ISO 27001
Verticals
Gaming & Entertainment
Clients
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What's the main service provided by
Gear
?
Gear Inc specializes in delivering exceptional customer experience and contact center solutions tailored for the gaming and entertainment sectors. Their comprehensive service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as live chat and email support. This diverse range of services ensures that clients receive robust assistance across multiple communication channels, enhancing customer satisfaction and operational effectiveness.
What additional services does
Gear
provide?
When was
Gear
founded?
Founded in 2007, Gear Inc has been operating for 17 years as of 2024. Since its inception, the company has focused on providing top-notch customer experience solutions and has steadily grown its capabilities and client base, particularly in the gaming and entertainment industries.
What industry verticals does
Gear
serve?
Gear Inc primarily serves the gaming and entertainment sectors, leveraging its expertise to meet the unique needs of clients within these dynamic industries. Their experience encompasses a variety of client types, with a focus on enhancing customer engagement and supporting game development initiatives.
What delivery model does
Gear
offer?
Gear Inc employs a hybrid delivery model, combining both onshore and offshore resources to meet client needs effectively. This approach allows them to utilize a multi-shore mix, ensuring flexibility and adaptability in service delivery. Onshore teams typically work closely with clients for better communication, while offshore teams provide cost-effective solutions, making it a balanced strategy for global reach and local expertise.
How many employees and/or seats does
Gear
have?
Can
Gear
be considered a good service provider for startups?
Gear Inc can be a beneficial partner for startups, particularly those in the gaming and entertainment sectors. With their strong focus on customer experience and flexible service offerings, startups can leverage Gear's capabilities to establish a solid foundation for customer support. Their hybrid delivery model allows for scalable solutions that can grow alongside the business, ensuring that startups receive the necessary support without overwhelming costs.
Can
Gear
be considered a good service provider for SMBs?
Small and medium businesses can find a valuable ally in Gear Inc, as the company offers a range of services that are designed to support growth and adaptability. Their extensive experience in the gaming and entertainment industries allows them to provide tailored solutions that meet the specific needs of SMBs. Additionally, Gear's scalable service model enables these businesses to adjust their support levels according to their evolving requirements, fostering a dynamic and responsive partnership.
Can
Gear
be considered a good service provider for enterprises?
Gear Inc stands out as a reliable service provider for enterprises and large companies, thanks to its robust infrastructure and proven expertise. With a dedicated workforce of over 6,000 professionals and ISO 27001 certification, Gear ensures that enterprises receive not only high-quality service but also the security and compliance necessary for large-scale operations. Their hybrid delivery model allows for comprehensive support across global markets, making them well-equipped to handle the complexities of enterprise-level customer experience management.
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