GDM BPO
Finance and Accounting
Global Dispatch Management BPO (GDM BPO) is a specialized outsourcing provider that offers call center support for the taxi, limo, and medical transportation industries, known for its commitment to customer satisfaction and operational efficiency.
Size
201-500
Private
Mission
To emphasize customer satisfaction and high operational efficiency while maintaining flexibility and cooperation with clients.
About
Global Dispatch Management BPO (GDM BPO) offers call center support along with back-office services for clients in the taxi, limo, and medical transportation industries. The company operates using a global delivery model and supports clients across North America.
It is recognized for its bilingual dispatch services and high call retention rates, with a dedicated team focused on accuracy, security, and client confidentiality.
Services
Global Dispatch Management BPO (GDM BPO) provides call center support, supported by back-office services and specific offerings such as fleet dispatch management and data entry. These services cover inbound call handling and dispatch operations, tailored to support the unique needs of the transportation industry.
Capabilities
Data Entry & Data Processing
Quality Assurance & Monitoring
Market & Competitive Intelligence
Business & Financial Research
Report Writing & Visualisation
Web Development
SEO & Website Optimisation
Social Media Management
Campaign Management
Industries Served
The company serves clients in the taxi, limo, and medical transportation industries. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring seamless communication and operational efficiency.
Unique Stregths
GDM BPO is known for its commitment to customer satisfaction and confidentiality, offering clients a high level of operational security. Its approach includes signing non-disclosure agreements and maintaining exclusive partnerships, which help deliver consistent and professional service.
Delivery Footprint
Headquartered in Owensboro, Kentucky, the company operates using a global delivery model. It serves clients across North America, with teams working in flexible environments to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Education & EdTech
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
GDM BPO
?
GDM BPO specializes primarily in Finance and Accounting services, offering a wide range of sub-services that enhance operational efficiency. Their offerings include Data Entry & Data Processing, Quality Assurance & Monitoring, Market & Competitive Intelligence, Business & Financial Research, Report Writing & Visualization, as well as digital services such as Web Development, SEO & Website Optimization, Social Media Management, and Campaign Management. This comprehensive suite of services ensures that clients can rely on GDM BPO for both core financial tasks and broader business needs.
What additional services does
GDM BPO
provide?
In addition to its primary focus on Finance and Accounting, GDM BPO offers a range of other services that expand its capabilities. These include Customer Experience and Contact Center solutions, Back-Office Operations, Software Engineering and Product Development, as well as Marketing Operations. This extended service portfolio allows GDM BPO to cater to various operational needs and support clients in achieving their business objectives.
When was
GDM BPO
founded?
Founded in 2011, GDM BPO has been in operation for over 12 years. Established with a vision to provide exceptional customer support and operational efficiency, the company has continually evolved to meet the demands of its clients across various industries.
What industry verticals does
GDM BPO
serve?
GDM BPO serves a diverse range of industries including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, as well as Education & EdTech. This broad industry focus allows the company to cater to specific needs and challenges faced by businesses in these sectors.
What delivery model does
GDM BPO
offer?
GDM BPO employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, nearshore services are delivered from a nearby country, and offshore services are provided from distant locations. This flexible approach enables GDM BPO to optimize resources and cater to clients' requirements effectively, ensuring that they can provide the best possible support regardless of geographical constraints.
How many employees and/or seats does
GDM BPO
have?
GDM BPO has a workforce ranging from 201 to 500 employees, indicating a substantial presence in the business process outsourcing sector. This size allows the company to maintain a dedicated team capable of delivering high-quality services while ensuring agility and responsiveness to client needs.
Can
GDM BPO
be considered a good service provider for startups?
Can
GDM BPO
be considered a good service provider for SMBs?
Can
GDM BPO
be considered a good service provider for enterprises?
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