GCS Agents
Customer Experience and Contact Center
GCS Agents is an award-winning BPO company that provides customer experience and contact center solutions for diverse industries, known for its efficient onboarding and 24/7 service availability.
Size
501-1K
Private
10m-50m
Mission
To exceed client expectations and enrich the lives of associates and their communities.
About
GCS Agents offers customer experience and contact center solutions along with back office management and training services for clients in healthcare, government, telecommunications, and more. The company operates using a flexible delivery model that includes both onsite and work-from-home options.
It is recognized for its streamlined transition process, with a rapid onboarding timeline of just 30 days, ensuring clients receive immediate support and service continuity.
Services
GCS Agents provides customer experience and contact center solutions supported by back office management and training services. These services include inbound customer support, outbound telesales, and CX consulting, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in healthcare, government, telecommunications, retail, and more. It has experience supporting businesses and agencies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
GCS Agents is known for its efficient onboarding process and 24/7 service availability, offering clients scalability and flexibility. Its approach includes real-time reporting and continuous agent training, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in North Carolina, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both remote and onsite environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Government & Public Sector
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
GCS Agents
?
GCS Agents specializes in customer experience and contact center solutions designed to meet diverse client needs. Their offerings encompass inbound customer support, outbound telesales and retention, as well as CX consulting and journey mapping. Additionally, they provide change management and training services, ensuring a comprehensive approach to enhancing customer interactions across various channels.
What additional services does
GCS Agents
provide?
When was
GCS Agents
founded?
GCS Agents was established in 2001, marking over 22 years of experience in the business process outsourcing sector. Since its inception, the company has grown and adapted to the evolving needs of its clients, maintaining a strong presence in the customer experience industry.
What industry verticals does
GCS Agents
serve?
GCS Agents serves a wide array of industries, including Insurance, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Government & Public Sector, Telecommunications & Media, and Travel, Hospitality & Leisure. This diverse focus allows them to tailor their services to meet the specific requirements of various sectors.
What delivery model does
GCS Agents
offer?
GCS Agents utilizes a flexible delivery model that includes both onshore and work-from-home options. Onshore delivery means that services are provided from within the same country as the client, ensuring better communication and alignment. By offering remote work capabilities, GCS Agents can adapt to client needs while maintaining high service quality and operational efficiency.
How many employees and/or seats does
GCS Agents
have?
GCS Agents employs between 501 to 1,000 individuals, reflecting a robust workforce dedicated to delivering exceptional service. This size allows the company to be agile and responsive to client demands while providing the necessary support and resources to ensure consistent service quality.
Can
GCS Agents
be considered a good service provider for startups?
GCS Agents can be a valuable partner for startups looking to establish a strong customer support foundation. Their flexible delivery model and comprehensive service offerings make it easier for new businesses to scale operations efficiently without overextending resources. Moreover, the company's experience across various industries provides startups with insights and expertise that can help them navigate the complexities of customer engagement.
Can
GCS Agents
be considered a good service provider for SMBs?
GCS Agents is well-positioned to support small and medium-sized businesses (SMBs) with its scalable solutions and diverse service portfolio. Their ability to provide both onsite and remote services allows SMBs to adapt quickly to changing market conditions. With a focus on enhancing customer experience, GCS Agents can empower these businesses to grow and improve their customer interactions effectively.
Can
GCS Agents
be considered a good service provider for enterprises?
GCS Agents is an excellent choice for enterprises and large companies seeking a reliable service provider. With a workforce of over 500 employees and a proven track record, the company can handle large-scale operations while ensuring consistency and quality. Their sophisticated service offerings, coupled with their commitment to continuous agent training and real-time reporting, make them a strong partner for enterprises that demand excellence in customer experience.
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