GBA call center
Customer Experience and Contact Center
GBA Global Call Center Solutions is a global BPO alliance that provides customer experience and contact center services for healthcare, technology, and retail sectors, known for its multilingual support and extensive operational reach.
Size
Private
Mission
To serve as a strategic partner for companies promoting globalization.
About
GBA Global Call Center Solutions offers customer experience and contact center services along with multilingual support and technical assistance for clients in healthcare, technology, and retail. The company operates using a global delivery model and supports businesses across five continents.
It is recognized for its commitment to high-quality service, with a network of independent BPO providers ensuring tailored solutions to meet diverse client needs.
Services
GBA Global Call Center Solutions provides customer experience and contact center services supported by multilingual support and technical assistance. These services cover voice, email, and chat channels, and are tailored to support client needs across various business functions, ensuring efficient communication and customer satisfaction.
Capabilities
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Email Support
Industries Served
The company serves clients in healthcare, technology, and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging its global network to provide localized solutions that resonate with customers.
Unique Stregths
GBA Global Call Center Solutions is known for its extensive global reach and multilingual capabilities, offering clients access to native speakers across various languages. Its approach includes a commitment to quality monitoring and IT development, ensuring operational efficiency and high service standards.
Delivery Footprint
Headquartered as a global alliance, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Asia, Europe, Africa, North America, and South America, with teams working in hybrid environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
GBA call center
?
GBA Call Center specializes in providing customer experience and contact center solutions. Their offerings extend beyond just inbound services to include outbound telesales and retention, multilingual support, technical support at Tier 1 and Tier 2 levels, and email support. This comprehensive service suite is designed to enhance client engagement and satisfaction across various communication channels.
What additional services does
GBA call center
provide?
When was
GBA call center
founded?
GBA Call Center was established in 2020, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for four years, quickly positioning itself as a strategic partner for organizations seeking to enhance their customer interaction and support capabilities.
What industry verticals does
GBA call center
serve?
GBA Call Center serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, Technology & SaaS, and Retail & e-Commerce. This targeted approach allows the company to tailor its services to meet the unique needs and challenges of each sector effectively.
What delivery model does
GBA call center
offer?
GBA Call Center employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to providing services within the same country, nearshore involves neighboring countries, and offshore denotes services delivered from distant locations. This multi-faceted approach enables GBA to optimize resource allocation while ensuring quality and accessibility for its clients across the globe.
How many employees and/or seats does
GBA call center
have?
Can
GBA call center
be considered a good service provider for startups?
GBA Call Center can be a suitable service provider for startups, particularly those looking for comprehensive customer service solutions without the overhead of establishing an in-house team. With their flexible delivery model and diverse service offerings, startups can leverage GBA's expertise to focus on growth while ensuring customer satisfaction.
Can
GBA call center
be considered a good service provider for SMBs?
For small and medium businesses, GBA Call Center presents a strong service option due to its scalable offerings and commitment to quality. Their range of services can be tailored to fit the specific needs of SMBs, allowing these companies to enhance customer engagement and support as they grow. GBA's ability to adapt its delivery model further ensures that SMBs receive the right support at the right time, fostering their development in competitive markets.
Can
GBA call center
be considered a good service provider for enterprises?
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