Gatestone & Co.
Customer Experience and Contact Center
Gatestone & Co. is a leading provider of Business Process Outsourcing (BPO) that provides customer experience and contact center solutions for banking, financial services, and insurance, known for its award-winning customer service excellence.
Size
201-500
Private
Mission
About
Gatestone & Co. offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and insurance. The company operates using a hybrid delivery model and supports global clients.
It is recognized for its commitment to high-quality performance, with several prestigious awards for customer service excellence, ensuring a strong focus on security and compliance.
Services
Gatestone & Co. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, data entry & processing, and quality assurance & monitoring. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and engagement.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Quality Assurance & Monitoring
Document Indexing & Digitisation
Industries Served
The company serves clients in banking, financial services, and insurance. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Gatestone & Co. is known for its award-winning customer service excellence, offering clients innovative digital solutions combined with a human touch. Its approach includes a strong emphasis on security and compliance, ensuring both physical and data security are maintained at high standards.
Delivery Footprint
Headquartered in North York, Ontario, the company operates using a hybrid delivery model. It serves clients across North America and globally, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
legal marketing agencies
What's the main service provided by
Gatestone & Co.
?
Gatestone & Co. specializes in providing customer experience and contact center solutions, complemented by their back-office operations. Their offerings include inbound customer support, data entry and processing, as well as quality assurance and monitoring, all designed to enhance the overall customer satisfaction and engagement for their clients.
What additional services does
Gatestone & Co.
provide?
In addition to their primary focus on customer experience and contact center solutions, Gatestone & Co. also provides back-office operations. This broadens their service portfolio, allowing them to assist clients with essential behind-the-scenes functions that are crucial for operational success.
When was
Gatestone & Co.
founded?
Gatestone & Co. was established in 1978, marking it as a company with over 45 years of experience in the business process outsourcing sector. This long-standing presence highlights their expertise and commitment to delivering high-quality service to their clients.
What industry verticals does
Gatestone & Co.
serve?
Gatestone & Co. focuses on serving clients in the Banking & Financial Services, Insurance, and Healthcare & Life Sciences industries. Their expertise in these sectors enables them to tailor their services to meet specific industry demands and enhance operational efficiency.
What delivery model does
Gatestone & Co.
offer?
Gatestone & Co. employs a hybrid delivery model that includes onshore, nearshore, offshore, and virtual work options. Onshore refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore services are delivered from distant locations, often to capitalize on cost efficiencies. This flexible approach allows Gatestone & Co. to cater to diverse client needs, ensuring effective support regardless of geographical boundaries.
How many employees and/or seats does
Gatestone & Co.
have?
Gatestone & Co. has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and efficient operations, enabling them to handle the demands of their diverse client base effectively.
Can
Gatestone & Co.
be considered a good service provider for startups?
Can
Gatestone & Co.
be considered a good service provider for SMBs?
Gatestone & Co. presents itself as a strong service provider for small and medium businesses. Their flexible delivery model and comprehensive range of services allow them to adapt to the specific needs of smaller enterprises, supporting their growth and operational efficiency. The company's experience and commitment to quality ensure that SMBs receive personalized attention and tailored solutions that foster development.
Can
Gatestone & Co.
be considered a good service provider for enterprises?
Gatestone & Co. is well-equipped to serve enterprises and large companies, bolstered by their extensive experience and recognition in the industry. Their award-winning customer service excellence and sophisticated technology infrastructure provide a reliable foundation for large-scale operations. Moreover, their hybrid delivery model enhances scalability, making them a dependable partner for enterprises seeking comprehensive and secure outsourcing solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.