Gandalf IT Services
Customer Experience and Contact Center
Gandalf Services is a full-service BPO and IT solutions provider that provides customer experience and contact center services for diverse industries, known for its client-focused transformational outsourcing approach.
Size
51-200
Private
Mission
To redefine outsourcing by making a tangible impact on clients’ core business and their end customers.
About
Gandalf Services offers customer experience and contact center services along with back-office operations and recruitment support for clients in media, education, telecom, publishing, and retail. The company operates using a multi-geography delivery model and supports clients across the U.S., UK, Middle East, Asia, and Australia.
It is recognized for its commitment to operational efficiency and employee wellbeing, with a strong focus on collaboration and feedback to enhance customer experience.
Services
Gandalf Services provides customer experience and contact center services supported by back-office operations and recruitment services. These services include inbound customer support, outbound telesales, data entry, and recruitment process outsourcing (RPO). Each solution is tailored to support client needs across various channels, ensuring operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Industries Served
The company serves clients in media, education, telecom, publishing, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that solutions are adaptable to the unique challenges of each sector.
Unique Stregths
Gandalf Services is known for its client-focused approach to transformational outsourcing, offering clients transparency and flexibility in service delivery. Its operational practices include a commitment to employee wellbeing, which fosters a caring culture that prioritizes customer satisfaction.
Delivery Footprint
Headquartered in Gurgaon, India, the company operates using a multi-geography delivery model. It serves clients across the U.S., UK, Middle East, Asia, and Australia, with teams working in both offshore and nearshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Education & EdTech
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Gandalf IT Services
?
Gandalf IT Services specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, data entry and processing, as well as recruitment process outsourcing (RPO). Each service is tailored to meet the specific needs of clients, ensuring high levels of operational efficiency and customer satisfaction.
What additional services does
Gandalf IT Services
provide?
In addition to their primary focus on customer experience and contact center operations, Gandalf IT Services offers additional capabilities in back-office operations and HR recruitment and payroll services. This expanded portfolio enables them to support clients with a broader range of operational needs, enhancing overall efficiency and effectiveness.
When was
Gandalf IT Services
founded?
Gandalf IT Services was established in 2016, marking its inception in the competitive business process outsourcing sector. As of 2024, the company has been operating for approximately eight years, during which it has developed a strong reputation for enhancing client operations through innovative outsourcing solutions.
What industry verticals does
Gandalf IT Services
serve?
Gandalf IT Services serves a diverse array of industries, including Education & EdTech, Telecommunications & Media, and Retail & e-Commerce. This focus allows them to tailor their services to meet the unique challenges and requirements inherent in each sector.
What delivery model does
Gandalf IT Services
offer?
Gandalf IT Services employs a versatile delivery model that includes offshore, nearshore, and onshore options. Offshore services are provided from locations outside the client's country, typically offering cost savings. Nearshore services are delivered from neighboring countries, which can facilitate easier communication and collaboration, while onshore services occur within the same country as the client, ensuring high levels of integration and oversight.
How many employees and/or seats does
Gandalf IT Services
have?
Gandalf IT Services has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations as needed to meet client demands.
Can
Gandalf IT Services
be considered a good service provider for startups?
Gandalf IT Services can be a suitable partner for startups looking to enhance their customer engagement and operational efficiency. With a focus on customer experience and a range of scalable services, the company can adapt to the evolving needs of new businesses. Their commitment to operational excellence and employee wellbeing can provide startups with the support necessary to establish a strong market presence.
Can
Gandalf IT Services
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Gandalf IT Services presents a promising option due to its scalable service offerings and commitment to operational efficiency. The company's experience across various industries, combined with its flexible delivery model, allows SMBs to effectively leverage outsourcing solutions that promote growth and adaptability in a competitive landscape.
Can
Gandalf IT Services
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.