Game Ops specializes in providing customer experience and contact center solutions, particularly tailored for the gaming and entertainment sectors. Their extensive service offerings include live chat and messaging support, technical assistance at both Tier 1 and Tier 2 levels, quality assurance and monitoring, content moderation, social media management, and performance management with SLA reporting. This comprehensive suite enables them to meet the diverse needs of game developers and publishers effectively.

Game Ops was established in 2010, marking over 14 years in the industry by 2024. Since its inception, the company has focused on delivering exceptional customer support services tailored to the unique needs of the video game sector, contributing significantly to the gaming industry landscape.

Game Ops operates primarily within the Gaming & Entertainment sectors. Their expertise and services are specifically designed to cater to the requirements of clients in these industries, enabling them to support international video game publishers and developers effectively.

Game Ops employs an offshore delivery model, which allows them to provide services remotely from their headquarters in the Philippines. This approach means they can offer cost-effective solutions while maintaining high-quality support for clients around the globe. Offshore delivery typically involves teams that are geographically distant from the clients they serve, yet they are equipped to deliver seamless and efficient services.

Game Ops has a workforce ranging from 51 to 200 employees. This size allows them to maintain a dedicated team that can effectively manage their client relationships and operational demands, ensuring a balance between personalized service and scalability.

Game Ops can be a suitable service provider for small and medium businesses (SMBs) seeking to enhance their customer support capabilities. With a range of tailored services and an offshore delivery model, they offer flexibility and scalability that can adapt to the evolving needs of growing businesses. Their expertise in the gaming sector allows them to provide specialized support that can help SMBs thrive in a competitive market.

For enterprises and large companies, Game Ops presents a reliable option due to their extensive experience and comprehensive service offerings. Their operational practices are designed to ensure high-quality service delivery, making them a strong partner for large-scale operations. The company’s commitment to quality assurance and performance management further enhances their capability to support complex enterprise needs.