Fusion Communication Systems specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support, tier 1 and tier 2 technical support, customer experience consulting, journey mapping, multi-function service desk solutions, and IT support, among others. This diverse portfolio is designed to cater to the operational needs of clients across various communication channels, ensuring a comprehensive approach to customer engagement.

In addition to its primary offerings, Fusion Communication Systems also provides IT infrastructure and managed services. This extended service capability enables clients to benefit from comprehensive technology solutions that enhance operational efficiency and support business growth. By integrating these additional services, the company ensures that its clients have access to a full spectrum of support tailored to their specific needs.

Fusion Communication Systems was established in 2007, which means the company has been operating for over 16 years. Since its inception, it has focused on providing tailored solutions in customer experience and contact center services, establishing itself as a reliable partner for businesses in various sectors.

The company serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, and Manufacturing & Industrial. This diverse industry focus allows Fusion Communication Systems to leverage its expertise and adapt its services to meet the unique demands and challenges of each sector.

Fusion Communication Systems employs an onshore delivery model, which means that its services are provided directly from their base of operations in Kenya. This approach ensures that clients receive local support and expertise, facilitating better communication and understanding of the regional market needs. By focusing on onshore delivery, the company is able to maintain close collaboration with its clients, enhancing the overall service experience.

Fusion Communication Systems is well-suited to provide services for small and medium businesses (SMBs). With a flexible approach and a commitment to client success, the company is adept at catering to the unique challenges faced by these businesses. Their diverse service portfolio allows SMBs to leverage tailored solutions that not only meet their current operational needs but also support their growth aspirations over time.

For enterprises and large companies, Fusion Communication Systems offers a reliable partnership with a proven track record. Their extensive experience across various industries, combined with a focus on sophisticated service delivery, positions them as a strong provider for larger organizations. The company's recognition through awards, such as the Excellence in Customer Service by the Global Sourcing Association, further underscores its capability to meet the high standards expected by enterprise clients.