Full Service BPO
Customer Experience and Contact Center
Fullservice BPO is a dedicated outsourcing provider that provides customer experience and contact center services for the travel and retail industries, known for its multilingual support and flexible delivery model.
Size
1-10
Private
Mission
To help organizations streamline operations, reduce costs, and achieve sustainable growth.
About
Fullservice BPO offers customer experience and contact center services along with inbound and outbound calling, email management, and IT support for clients in the travel and retail sectors. The company operates using a multi-location delivery model and supports clients across North America and Central America.
It is recognized for its commitment to client satisfaction, with a focus on customized solutions and a skilled multilingual workforce that enhances service delivery.
Services
Fullservice BPO provides customer experience and contact center services, supported by inbound and outbound calling, email management, and IT support. These services cover various communication channels, including voice and email, and are tailored to support the unique needs of clients in the travel and retail industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Email Support
Sales Enablement Content
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the travel and retail sectors. It has experience supporting businesses of all sizes, offering services that align with industry-specific requirements and leveraging technology to enhance operational efficiency.
Unique Stregths
Fullservice BPO is known for its multilingual support and flexible delivery model, offering clients cost-effective solutions with a focus on quality and efficiency. Its approach includes a commitment to continuous improvement and client-centric service customization, ensuring that each partnership yields measurable results.
Delivery Footprint
Headquartered in Santa Tecla, El Salvador, the company operates using a multi-location delivery model. It serves clients across North America and Central America, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Full Service BPO
?
Full Service BPO specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual support, email management, sales enablement content, and technical support at both Tier 1 and Tier 2 levels. This diverse service portfolio is designed to meet the specific demands of clients, particularly in the travel and retail sectors.
What additional services does
Full Service BPO
provide?
When was
Full Service BPO
founded?
Full Service BPO was established in 2021, marking it as a relatively new player in the business process outsourcing industry. With just a few years in operation, the company has quickly positioned itself to address the evolving needs of its clients, focusing on delivering high-quality services that drive efficiency and customer satisfaction.
What industry verticals does
Full Service BPO
serve?
Full Service BPO primarily serves clients in the Retail & e-Commerce, Travel, and Hospitality & Leisure industries. This focus allows the company to tailor its services to meet the unique demands and challenges of these sectors, ensuring that they provide relevant and effective support to their customers.
What delivery model does
Full Service BPO
offer?
Full Service BPO employs a versatile delivery model that encompasses onshore, nearshore, and offshore solutions. Onshore services refer to operations conducted within the same country as the client, nearshore involves services provided in neighboring countries, while offshore pertains to services delivered from distant locations, often to leverage cost advantages. This multi-location approach enables Full Service BPO to cater to a wider range of client needs and preferences.
How many employees and/or seats does
Full Service BPO
have?
Full Service BPO operates with a small team of between 1 and 10 employees. This size allows for a close-knit work environment where each team member can contribute significantly to the company's operations, ensuring personalized service and attention to detail for clients.
Can
Full Service BPO
be considered a good service provider for startups?
While Full Service BPO is a small company, it can be a suitable service provider for startups, especially those in the retail and travel sectors. The company's focus on tailored solutions and flexible service offerings can help new businesses streamline their customer interactions without overwhelming operational costs. Startups may benefit from the multilingual support and customizable services that Full Service BPO provides, enabling them to establish a strong customer experience early in their growth phase.
Can
Full Service BPO
be considered a good service provider for SMBs?
Full Service BPO is well-positioned to support small and medium businesses due to its flexible service model and commitment to client satisfaction. The company’s ability to offer both inbound and outbound services, along with technical support, allows SMBs to scale their customer interactions effectively. As these businesses grow, they can rely on Full Service BPO to adapt their service offerings to meet changing demands, fostering sustainable business growth.
Can
Full Service BPO
be considered a good service provider for enterprises?
Given its current size and service offerings, Full Service BPO may not be the ideal fit for large enterprises seeking extensive scalability and complex service integrations. However, the company’s focus on quality and client-centric solutions can still provide valuable support for smaller divisions within larger organizations or for enterprises looking for specialized services in customer experience and contact center operations.
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