Full Potential Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, as well as live chat, messaging support, and email support. Additionally, they provide quality assurance and monitoring services to ensure high standards of customer interaction across various channels.

In addition to their core customer experience and contact center services, Full Potential Solutions offers a range of supplementary capabilities, including sales and lead-generation services, as well as analytics and data-driven insights. These additional services enhance their ability to support clients in achieving their business objectives and improving overall performance.

Full Potential Solutions was established in 2017, marking the beginning of its journey in the business process outsourcing landscape. As of 2024, the company has been operating for seven years, continually evolving to meet the needs of its clients in the telecommunications and media sectors.

Full Potential Solutions primarily serves clients in the Telecommunications & Media sectors. This focus allows them to develop tailored solutions that address the unique challenges and requirements of businesses within these industries.

Full Potential Solutions employs a hybrid delivery model, combining both onshore and multi-shore resources. This approach allows for flexibility and efficiency, as onshore services typically involve teams located within the same country as the client, ensuring ease of communication and collaboration, while hybrid models leverage global talent pools to optimize service delivery and cost-effectiveness.

Full Potential Solutions has a workforce ranging from 1,000 to 5,000 employees. This substantial size enables the company to manage a significant volume of client engagements while maintaining a high standard of service and operational excellence.

Full Potential Solutions is well-positioned to support small and medium-sized businesses (SMBs) through its scalable service offerings. Their extensive experience in customer interaction management and lead generation can significantly aid SMBs in enhancing their operational efficiency and customer satisfaction. The hybrid delivery model also provides the necessary adaptability for growing businesses, allowing them to scale services as needed.

Full Potential Solutions stands out as a reliable partner for enterprises and large companies due to its robust operational framework and extensive service offerings. With a significant employee base and a proven track record in servicing large brands, they can deliver sophisticated customer experience solutions that align with the complex needs of larger organizations. Their innovative approach ensures that enterprises receive both efficiency and excellence in customer engagement.