Full Potential BPO
Customer Experience and Contact Center
Full Potential BPO is a call center company that provides customer experience and contact center solutions for various industries, known for its customized service packages and a highly skilled team.
Size
51-200
Private
Mission
About
Full Potential BPO offers customer experience and contact center solutions along with back-office operations for clients in technology and other sectors. The company operates using a global delivery model and supports clients across multiple regions.
It is recognized for its personalized attention and dedication, with a focus on building strong relationships that drive measurable results.
Services
Full Potential BPO provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and email handling. These services cover various customer care functions and are tailored to support client needs for improved relationships and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Industries Served
The company serves clients in technology and other sectors requiring customer care and business support services. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Full Potential BPO is known for its customized solutions, offering clients a highly skilled team dedicated to ensuring the best possible experience. Its approach includes a customer-centric focus and continuous improvement practices, which help deliver consistency and effectiveness at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using a global delivery model, leveraging offshore locations like India and nearshore locations in Colombia. It serves clients across various geographies, with teams working in flexible environments to meet client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
CareJet
What's the main service provided by
Full Potential BPO
?
Full Potential BPO specializes in delivering exceptional customer experience and contact center solutions, complemented by their robust back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, as well as email assistance, all designed to enhance customer engagement and ensure operational efficiency for their clients.
What additional services does
Full Potential BPO
provide?
In addition to their main offerings, Full Potential BPO provides back-office operations that enhance their service portfolio. This capability allows them to support a broader range of business functions, further streamlining processes for their clients.
When was
Full Potential BPO
founded?
Full Potential BPO was established in 2015, marking nearly a decade of experience in providing tailored business process outsourcing solutions. Since its inception, the company has built a reputation for delivering personalized customer service and operational support to its diverse clientele.
What industry verticals does
Full Potential BPO
serve?
Full Potential BPO primarily serves the Technology & SaaS verticals, providing specialized customer care and business support services tailored to meet the unique demands of these industries.
What delivery model does
Full Potential BPO
offer?
Full Potential BPO employs a global delivery model that incorporates both nearshore and offshore strategies. This means they can leverage resources from geographically proximate locations as well as more distant ones, optimizing client support through a flexible workforce capable of meeting varying demands across different regions.
How many employees and/or seats does
Full Potential BPO
have?
Full Potential BPO has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance of personalized service while still being equipped to handle a variety of client needs effectively.
Can
Full Potential BPO
be considered a good service provider for startups?
Full Potential BPO can be a suitable service provider for startups, particularly those in the technology sector looking for tailored customer experience solutions. Their focus on personalized service and operational efficiency can help startups establish strong customer relationships from the outset, which is crucial for growth in competitive markets.
Can
Full Potential BPO
be considered a good service provider for SMBs?
Small and medium businesses may find Full Potential BPO to be an excellent partner due to its scalable service offerings and commitment to customer-centric practices. With a team dedicated to delivering customized solutions, SMBs can benefit from enhanced customer engagement and operational support, positioning themselves for growth and adaptability in their respective markets.
Can
Full Potential BPO
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.