Front Face Business
Customer Experience and Contact Center
Front Face Business is a BPO company that provides customer experience and contact center solutions for various industries, known for its customer-centric approach and innovative technology integration.
Size
Private
Mission
To generate value by integrating innovative communication technology and placing customer interaction at the heart of every business strategy.
About
Front Face Business offers customer experience and contact center solutions along with process optimization and tool development for clients in all sectors. The company operates using a nearshore model and supports businesses ranging from small and medium enterprises to global corporations.
It is recognized for its commitment to personalized service, with a focus on enhancing client relationships and operational efficiency through innovative communication technology.
Services
Front Face Business provides customer experience and contact center solutions, supported by process optimization and tool development. These services cover inbound customer support, CX consulting, and quality assurance, tailored to support businesses in enhancing client interactions and operational workflows.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in various industries, including small and medium enterprises and global corporations. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring relevance and effectiveness across different market sectors.
Unique Stregths
Front Face Business is known for its customer-centric approach, offering clients personalized interactions that enhance the overall customer experience. Its operational practices include leveraging cutting-edge technology and a commitment to social responsibility, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Front Face Business
?
Front Face Business specializes in customer experience and contact center solutions, offering a comprehensive suite of services aimed at enhancing client interactions. Their main offerings include inbound customer support, CX consulting, and quality assurance and monitoring, all designed to optimize processes and improve service delivery for businesses across various sectors.
What additional services does
Front Face Business
provide?
When was
Front Face Business
founded?
Established in 2017, Front Face Business has been operating for approximately seven years. Since its inception, the company has focused on delivering high-quality customer experience solutions, positioning itself as a key player in the contact center industry.
What industry verticals does
Front Face Business
serve?
What delivery model does
Front Face Business
offer?
Front Face Business employs a nearshore delivery model, which allows them to provide services from a location close to their primary market, North America. This model offers advantages such as reduced communication barriers, time zone alignment, and cost efficiency, enabling the company to deliver quality services while maintaining close proximity to its clients.
How many employees and/or seats does
Front Face Business
have?
Can
Front Face Business
be considered a good service provider for startups?
Can
Front Face Business
be considered a good service provider for SMBs?
Front Face Business is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to personalized customer interactions. Their focus on enhancing client relationships through innovative technology enables SMBs to improve their customer service capabilities while streamlining operational workflows.
Can
Front Face Business
be considered a good service provider for enterprises?
Front Face Business is also a strong service provider for enterprises and large companies, thanks to its ability to scale services and adapt to complex needs. With a focus on quality assurance and advanced communication technologies, the company delivers reliable solutions that meet the demands of larger organizations, ensuring effective management of customer interactions at scale.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.