Front Desk Helpers
Customer Experience and Contact Center
Front Desk Helpers is a woman-owned outsourcing firm that provides customer experience and contact center solutions for retail, technology, and healthcare sectors, known for its multilingual support and highly motivated staff.
Size
51-200
Private
Mission
To empower businesses by providing skilled remote employees and comprehensive IT solutions that enhance growth and efficiency.
About
Front Desk Helpers offers customer experience and contact center solutions along with back-office operations and software engineering services for clients in retail, technology, and healthcare. The company operates using an offshore and nearshore model and supports businesses across the USA and Canada.
It is recognized for its multilingual capabilities, with a dedicated team that leverages modern technologies to enhance client operations and efficiency.
Services
Front Desk Helpers provides customer experience and contact center solutions, supported by back-office operations and software engineering services. These services include inbound customer support, outbound telesales, technical support, and custom application development. Each solution is tailored to meet the specific needs of clients, enhancing their operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multilingual Support
Appointment Setting
Billing & Invoicing
Accounts Payable
Accounts Receivable
Custom Application Development
Mobile App Development
Web Development
Service Desk & IT Support
Industries Served
The company serves clients in retail, technology, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that solutions are effective and relevant to each sector's unique challenges.
Unique Stregths
Front Desk Helpers is known for its multilingual support and highly motivated staff, offering clients a friendly and stress-free service experience. Its approach includes leveraging modern technologies and proprietary software, which helps deliver consistent and scalable solutions tailored to client needs.
Delivery Footprint
Headquartered in Old Bridge, New Jersey, the company operates using an offshore and nearshore delivery model. It serves clients across the USA and Canada, with teams working in remote environments to provide flexible and efficient service delivery.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Front Desk Helpers
?
Front Desk Helpers specializes in enhancing customer experience and providing contact center solutions. Their offerings encompass a variety of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, multilingual support, appointment setting, and billing and invoicing. Additionally, they handle accounts payable and receivable, as well as custom application development, mobile app development, web development, and IT support services, ensuring that they meet the diverse needs of their clients.
What additional services does
Front Desk Helpers
provide?
In addition to their core offerings in customer experience and contact center solutions, Front Desk Helpers provides a range of additional services. These include back-office operations, finance and accounting support, and software engineering and product development, allowing them to address various operational needs of their clients comprehensively.
When was
Front Desk Helpers
founded?
Front Desk Helpers was established in 2014, which means the company has been in operation for approximately 10 years as of 2024. Since its inception, the company has focused on providing comprehensive customer experience solutions and back-office operations to enhance business efficiency.
What industry verticals does
Front Desk Helpers
serve?
Front Desk Helpers primarily serves clients across three key verticals: Retail & e-Commerce, Technology & SaaS, and Healthcare & Life Sciences. This focus enables them to tailor their services to meet the specific needs and challenges faced by businesses in these diverse sectors.
What delivery model does
Front Desk Helpers
offer?
Front Desk Helpers utilizes both offshore and nearshore delivery models. Offshore delivery refers to services provided from a different country, while nearshore involves services from neighboring countries. This approach allows the company to leverage a global talent pool, ensuring flexible and efficient service delivery to clients across the USA and Canada.
How many employees and/or seats does
Front Desk Helpers
have?
Front Desk Helpers employs between 51 and 200 individuals, indicating a mid-sized workforce that enables them to deliver tailored services while maintaining a personal touch in client interactions.
Can
Front Desk Helpers
be considered a good service provider for startups?
Can
Front Desk Helpers
be considered a good service provider for SMBs?
Can
Front Desk Helpers
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.