Foundever specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of essential services such as inbound customer support, outbound telesales and retention, technical support (Tier 1/2), sales enablement content, and recruitment process outsourcing. Additionally, they provide talent sourcing and screening, onboarding administration, campaign management, customer and marketing analytics, market and competitive intelligence, process assessment and transition management, service desk and IT support, as well as a multi-function service desk, ensuring they meet the varied needs of their clients.

In addition to its primary focus on customer experience and contact center solutions, Foundever offers a range of other capabilities, including back-office operations, sales and lead-generation services, as well as IT infrastructure and managed services. This broad service portfolio enhances their ability to support clients comprehensively across multiple business functions.

Founded in 1994, Foundever has been operating for approximately 30 years. Over this time, the company has established itself as a leader in the customer experience and contact center industry, consistently evolving to meet the changing needs of its clients and the market.

Foundever serves a diverse array of sectors, primarily focusing on Banking & Financial Services, as well as Travel and Hospitality & Leisure. This targeted approach allows them to leverage industry-specific expertise and tailor their solutions to meet the unique demands of these verticals.

Foundever employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid solutions. Onshore refers to services delivered within the client's country, nearshore signifies services provided in neighboring countries, and offshore involves operations in distant countries. This multi-shore approach enables Foundever to optimize resources and deliver flexible, scalable support tailored to client needs.

With a workforce exceeding 10,000 individuals, Foundever boasts a significant team dedicated to facilitating exceptional customer experiences. This extensive employee base allows the company to efficiently manage a high volume of customer interactions across various sectors.

Foundever is well-positioned to support small and medium businesses (SMBs) looking for scalable solutions. Their diverse range of services and flexible delivery model can cater to the unique needs of SMBs, enabling them to access sophisticated customer experience solutions without the overhead typically associated with larger firms. This adaptability can be crucial for SMBs aiming for growth while maintaining cost efficiency.

Foundever stands out as a strong provider for enterprises and large companies due to its extensive experience and proven track record in delivering reliable, high-quality services. With a workforce of over 10,000 and a commitment to innovation, they can manage large-scale operations effectively. Their awards, such as the MSP Pioneer 250 and recognition among the Top 200 MSPs, further validate their capability to serve enterprise clients with complex needs.