Foundever
Customer Experience and Contact Center
Foundever is a global customer experience leader that provides customer experience and contact center solutions for banking, financial services, and travel industries, known for its innovative hybrid delivery model and human-centric approach.
Size
over-10K
Private
over-1b
Mission
To simplify processes.
About
Foundever offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and travel. The company operates using a hybrid delivery model and supports clients across 45 countries.
It is recognized for delivering over 9 million customer experiences daily, with a strong emphasis on technology and human engagement that drives exceptional service.
Services
Foundever provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, and CX consulting & journey mapping. These services cover various channels and are tailored to support every stage of the customer journey, addressing the unique challenges faced by clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, as well as travel, hospitality, and leisure sectors. It has experience supporting over 750 leading brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Foundever is known for its global scale and innovative hybrid delivery model, offering clients flexible access to top customer experience talent. Its approach includes leveraging technology and AI while maintaining a strong human touch, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across 45 countries, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
AWS
Google Cloud
TOGAF
Outsystems
ISTQB
Verticals
Banking & Financial Services
Travel Hospitality & Leisure
Clients
Globe Telecom
ABS-CBN
UnionBank
SM
Singlife
Robinsons
What's the main service provided by
Foundever
?
Foundever specializes in delivering exceptional customer experience and contact center solutions, complemented by robust back-office operations. Their service portfolio includes inbound customer support, outbound telesales and retention, as well as CX consulting and journey mapping, ensuring they cater to every aspect of the customer journey effectively.
What additional services does
Foundever
provide?
In addition to its main offerings, Foundever provides comprehensive back-office operations. This additional capability enhances their service portfolio, allowing them to support clients not just with customer interactions but also with essential behind-the-scenes functions that are critical for business efficiency.
When was
Foundever
founded?
Established in 1985, Foundever has been operating for over 38 years. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer experience and contact center solutions while maintaining a strong commitment to simplifying processes for its clients.
What industry verticals does
Foundever
serve?
Foundever serves a diverse range of industries, focusing primarily on Banking & Financial Services, as well as Travel, Hospitality & Leisure. This specialization allows them to tailor their services to meet the unique needs and challenges of these sectors.
What delivery model does
Foundever
offer?
Foundever employs a hybrid delivery model, utilizing a mix of onshore, nearshore, and offshore resources to optimize service delivery. This approach allows them to maintain flexibility in staffing solutions, leveraging both remote and on-site teams to meet client demands efficiently and effectively.
How many employees and/or seats does
Foundever
have?
Foundever boasts a workforce of over 10,000 employees, a testament to its expansive operations and ability to scale. This significant team size allows the company to handle a high volume of customer interactions and deliver quality service across various channels.
Can
Foundever
be considered a good service provider for startups?
While Foundever has the resources and experience to support startups, its extensive service offerings and established methodologies might be more suited for mid-sized to larger businesses. Startups looking for a partner may find Foundever's solutions beneficial, particularly if they aim to scale quickly and require a robust customer experience infrastructure.
Can
Foundever
be considered a good service provider for SMBs?
Foundever is well-positioned to serve small and medium-sized businesses with its scalable service offerings and flexible delivery model. Their experience in various industries enables them to provide tailored support that can help SMBs grow and navigate challenges effectively, making them a viable partner for businesses looking to enhance their customer experience.
Can
Foundever
be considered a good service provider for enterprises?
For enterprises and large companies, Foundever stands out as a reliable service provider due to its global scale and extensive expertise. With over 10,000 employees and a strong emphasis on technology and human engagement, they are equipped to deliver sophisticated solutions that meet the demands of large organizations, ensuring consistent and high-quality customer experiences.
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