Forward BPO
Customer Experience and Contact Center
Forward BPO is a private company that provides multi-channel customer care for various industries, known for its cost-effective solutions and 24/7 service.
Size
51-200
Private
10m-50m
Mission
About
Forward BPO offers multi-channel customer care along with tailored technical support, effective back office support, and versatile sales teams for clients across diverse industries. The company operates using an offshore delivery model and supports international clients from the US, UK, Australia, and New Zealand.
It is recognized for its commitment to high-quality work and employee well-being, with a focus on saving clients time through efficient outsourcing solutions.
Services
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
Unique Stregths
Delivery Footprint
Certifications
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Verticals
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Clients
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What's the main service provided by
Forward BPO
?
Forward BPO specializes in providing exceptional customer experience and contact center services. Their primary focus is on multi-channel customer care, complemented by tailored technical support. Additionally, they offer inbound customer support and technical assistance at Tier 1 and Tier 2 levels, ensuring that clients receive comprehensive and specialized help tailored to their specific needs.
What additional services does
Forward BPO
provide?
In addition to their primary customer experience and contact center services, Forward BPO provides a range of other support solutions. This includes back-office operations and sales and lead-generation services, which enable clients to streamline their processes and enhance their market outreach effectively.
When was
Forward BPO
founded?
Forward BPO was established in 2017, which means the company has been in operation for approximately seven years as of 2024. Since its inception, Forward BPO has consistently aimed to deliver high-quality outsourcing solutions, emphasizing efficiency and employee well-being.
What industry verticals does
Forward BPO
serve?
What delivery model does
Forward BPO
offer?
Forward BPO utilizes an offshore delivery model, which means that their services are provided from a location outside the client’s country, in this case, the Philippines. This model allows Forward BPO to leverage a skilled workforce while offering cost-effective solutions to clients across various regions, including the US, UK, Australia, and New Zealand.
How many employees and/or seats does
Forward BPO
have?
Forward BPO employs between 51 to 200 individuals, indicating a mid-sized workforce that is capable of handling a variety of client needs. This size allows the company to maintain a balance between personalized service and the ability to scale operations according to demand.
Can
Forward BPO
be considered a good service provider for startups?
Forward BPO can be an excellent service provider for startups, especially those looking to establish a robust customer support system from the outset. Their focus on tailored technical support and multi-channel customer care allows startups to concentrate on their core business activities while ensuring that their customer interactions are handled professionally and efficiently.
Can
Forward BPO
be considered a good service provider for SMBs?
Forward BPO is well-suited for small and medium-sized businesses, as they offer scalable services that can grow alongside their clients. With a focus on cost-effective solutions and a diverse service portfolio, they provide the flexibility that SMBs need to adapt to changing market conditions while maintaining high-quality support.
Can
Forward BPO
be considered a good service provider for enterprises?
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