Focus Telecommunications
Customer Experience and Contact Center
Focus Telecommunications, Inc. is a private company that provides customer experience and contact center services for property management and home services, known for its customizable solutions and commitment to high-quality service standards.
Size
11-50
Private
10m-50m
Mission
To provide high-quality and consistent communication solutions through close client relationships and a supportive operational structure.
About
Focus Telecommunications, Inc. offers customer experience and contact center services along with professional answering and technical support for clients in property management and home services. The company operates using an onshore model and supports various sectors requiring reliable communication solutions.
It is recognized for its tailored service plans, with a strong emphasis on building close client relationships and delivering consistent, high-quality support since 1987.
Services
Focus Telecommunications, Inc. provides customer experience and contact center services supported by professional answering and technical support. These services cover inbound customer support, appointment scheduling, and order management, tailored to enhance operational efficiency and improve customer communication for clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Appointment Setting
Order Management & Fulfilment
Industries Served
The company serves clients in property management, home services, and healthcare. It has experience supporting various service-oriented businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Focus Telecommunications is known for its commitment to high-quality service standards, offering clients customizable solutions that drive efficiency. Its approach includes building close client relationships and fostering a tight-knit operational structure, which ensures personalized and reliable communication solutions.
Delivery Footprint
Headquartered in Pennsylvania, USA, the company operates using an onshore delivery model. It serves clients across various sectors, with teams dedicated to providing consistent support tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
Acceso Panamá
Carpi Tech Panamá
Fondo de Ahorro de Panamá
Greenwich Dynamic Inc
What's the main service provided by
Focus Telecommunications
?
Focus Telecommunications specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, appointment setting, and order management and fulfillment. This comprehensive suite of services is designed to enhance operational efficiency and improve communication for their clients, ensuring tailored solutions that meet specific business needs.
What additional services does
Focus Telecommunications
provide?
When was
Focus Telecommunications
founded?
Focus Telecommunications was established in 1987, marking over 36 years in the business of providing reliable communication solutions. Since its inception, the company has focused on delivering high-quality service and fostering close relationships with clients, adapting to the evolving needs of various industries over the decades.
What industry verticals does
Focus Telecommunications
serve?
Focus Telecommunications serves a diverse range of industries, specifically in Healthcare & Life Sciences and Real Estate & Property Management. Their experience in these sectors allows them to tailor their communication solutions to meet the unique demands of service-oriented businesses.
What delivery model does
Focus Telecommunications
offer?
Focus Telecommunications operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach enables them to maintain close communication with clients and ensures a high level of service quality, as teams are positioned to respond swiftly and effectively to client needs.
How many employees and/or seats does
Focus Telecommunications
have?
Focus Telecommunications has a workforce comprising between 11 and 50 employees. This relatively small size allows for a tight-knit operational structure, fostering close relationships with clients and enabling personalized service delivery.
Can
Focus Telecommunications
be considered a good service provider for startups?
Focus Telecommunications could be a suitable service provider for startups, especially those in need of reliable customer support solutions. Their experience in tailoring services to meet specific business needs can benefit new companies looking to establish strong customer relationships. However, startups should ensure that their service requirements align with the company’s offerings and capacity.
Can
Focus Telecommunications
be considered a good service provider for SMBs?
Focus Telecommunications is well-positioned to support small and medium businesses with its wide range of communication services. Their emphasis on customizable solutions and operational efficiency makes them a strong partner for SMBs looking to enhance customer engagement and streamline their processes. The company’s experience in various sectors also provides SMBs with the flexibility to adapt to industry-specific demands.
Can
Focus Telecommunications
be considered a good service provider for enterprises?
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