Focus Services specializes in delivering customer experience and contact center solutions, complemented by robust back-office operations and IT infrastructure services. Their offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2 levels, social media management, and live chat and messaging support. Each service is tailored to enhance customer engagement and streamline operations for businesses in various sectors.

In addition to their primary offerings, Focus Services provides a variety of other services including back-office operations, IT infrastructure and managed services, as well as sales and lead-generation services. This extended portfolio enables them to support clients comprehensively, ensuring that various aspects of business operations are effectively managed.

Founded in 1995, Focus Services has been providing innovative business solutions for nearly three decades. Established with the intent to enhance customer interactions and operational efficiency, the company has evolved significantly over the years, adapting to the changing landscape of customer service and technology.

Focus Services primarily serves the Technology & SaaS industries, catering to businesses that require intensive customer service solutions. Their expertise in these sectors allows them to provide tailored services that meet the specific demands of clients operating in high-tech environments.

Focus Services employs a hybrid delivery model, incorporating onshore, nearshore, offshore, and multi-shore strategies. This approach allows them to utilize a combination of domestic and international resources, balancing cost-effectiveness with quality service delivery. Onshore refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore means services are delivered from distant locations, enabling a diverse and flexible operational capability.

Focus Services has a workforce ranging between 501 and 1,000 employees, reflecting a substantial team dedicated to delivering high-quality services. This size allows the company to maintain operational flexibility while ensuring they can effectively meet the needs of their clients across multiple regions.

Focus Services is well-positioned to support small and medium businesses, offering scalable solutions that can adapt to evolving needs. Their experience in providing comprehensive customer service and back-office operations allows SMBs to focus on growth while ensuring their operational demands are met efficiently.

For enterprises and large companies, Focus Services presents a reliable option due to their substantial workforce and extensive service offerings. Their hybrid delivery model enables them to manage complex requirements effectively, ensuring high-quality service delivery across various regions. This adaptability makes them a strong partner for large organizations seeking to enhance their customer experience and operational efficiency.